Olivia Schwenk
Kent
Summary
I'm looking to obtain a challenging and new position with a reputable company that lets me both excel and refine my current job skills while also allowing me to learn new useful skills. While also being a motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting, I'm open to anything that allows me to use my strongest skills, while also pushing them to the test and learning new skills.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Townhall
Cleveland
05.2025 - Current
- Recommended menu items tailored to customer preferences and dietary requirements.
- Displayed extensive knowledge of restaurant menu and products to enhance guest experience.
- Communicated customer allergies and special requests effectively to kitchen staff.
- Maintained cleanliness of tables and chairs to prepare dining area for patrons.
- Monitored daily specials, new menu items, and promotions to inform customers.
- Promoted desserts, appetizers, and specialty drinks to maximize sales opportunities.
- Resolved complaints by coordinating with kitchen staff and providing replacement items.
- Incorporated customer feedback to enhance service quality and menu offerings.
Bartender
Waterstreet Tavern
Kent
04.2024 - 07.2025
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
Bartender and Server
Mikes Place
Kent
04.2024 - 01.2025
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Mikes Place menu has over 300 items, therefore I needed to be very knowledgeable and prepared when serving my customers.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Assisted in developing weekly drink specials that promoted sales growth.
- This job was extremely fast pace and very busy, so I needed to work promptly and accordingly to my colleagues and customers to assure everything gets done in a timely manner.
Server
The Winking Lizard
North Canton
01.2023 - 06.2024
- Guarantee customer satisfaction by keeping sharp focus and attention on my section, ensuring timely service.
- Regularly exercise multitasking through assisting multiple departments and sections, ensuring all customer orders are fulfilled.
- Regularly exercising personable traits and ensuring customer comfortability and satisfaction.
- Memorizing all menus and store-specific menu information to be well informed in all relevant topics of customer service.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Sales Associate
Tan Pro USA
North Canton
01.2021 - 02.2022
- Computer literacy for daily operation, membership management, scheduling, etc.
- Financial management, light store accounting.
- Well informed on store products and their information, refining personable traits when selling store merchandise for commission (Top Earner).
- Ensuring policies and safety procedures are followed through when opening/closing the store, documenting the procedures for management filing.
- Organized merchandise displays to promote higher levels of customer engagement.
Line Worker
Chipotle
Canton
01.2020 - 10.2021
- Enforced safety and cleanliness by adhering to opening and closing policies meticulously.
- Managed time effectively to facilitate a quick turnover of customers.
- Collaborated with different departments and co-workers to coordinate food preparation, quantities, and timing.
- Enhance customer experience with attractive preparation while maintaining correct and uniform portion sizes with their dish.
- Collaborated with team members to complete tasks accurately and timely.
Lifeguard
Monticello Pool
North Canton
05.2019 - 06.2021
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions.
- Conducted pool opening and closing duties.
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger.
- Administered CPR, first aid, AED when necessary.
- Cleaned and maintained pool deck and locker rooms when not guarding.
- Attended regularly scheduled staff meetings and trainings.
- Assisted with swim lessons and special activities to increase patron engagement.
Education
Bachelor of Arts And Sciences - Digital Communications And Media Studies
Kent State University
Kent, OH, US08.2025
Graduate - Composition English
GlenOak High School
North Canton, Ohio, US05.2021
Skills
- Multi-tasking
- Operational efficiency
- Customer service & satisfaction
- Consistency & reliability
- Technologically literate
- Problem solving
- Team communication
- Documentation / book-keeping
- Outgoing personality
- Inventory and Computer skills
References
- Meredith McClain, Coworker, Waterstreet Tavern, (937) 935-5465, mmccla16@kent.edu
- Justin Spring, Classmate, NAI Spring, (330) 323-6117, Justin.spring42602@icloud.com
- Collin Ackerman, My Boss, The Winking Lizard, (330) 356-3139, ccollinackermann@gmail.com
- Christopher Mcilnay, My Boss, Mikes Place, christophermcilnay@gmail.com
Timeline
Server/Bartender
Townhall
05.2025 - Current
Bartender
Waterstreet Tavern
04.2024 - 07.2025
Bartender and Server
Mikes Place
04.2024 - 01.2025
Server
The Winking Lizard
01.2023 - 06.2024
Sales Associate
Tan Pro USA
01.2021 - 02.2022
Line Worker
Chipotle
01.2020 - 10.2021
Lifeguard
Monticello Pool
05.2019 - 06.2021
Bachelor of Arts And Sciences - Digital Communications And Media Studies
Kent State University
Graduate - Composition English
GlenOak High School
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