Olivia Donathan
Leland,NC
Overview
10
10
years of professional experience
Work History
Caregiver
Independent Client
Wrightsville Beach, NC
06.2025 - 03.2026
- Assisted client with daily living activities to enhance comfort and independence.
- Monitored client health, reporting changes to family and healthcare providers.
- Administered medications as prescribed, ensuring adherence to treatment plans.
- Developed personalized care plans based on individual client needs and preferences.
- Provided companionship to client, fostering emotional well-being and engagement.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Sandwich Artist
Subway
Leland, NC
07.2017 - 01.2023
- Crafted high-quality sandwiches following standardized recipes and customer specifications.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Trained new team members on sandwich preparation techniques and customer service standards.
- Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
- Collaborated with team members to optimize workflow efficiency during busy shifts.
- Increased speed of service through effective multitasking and time management skills.
Customer Service Representative
Dominos's Pizza
Southport, NC
09.2016 - 10.2017
- Managed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Processed orders efficiently using point-of-sale systems, enhancing workflow speed.
- Trained new staff on operational procedures and customer service best practices.
- Collaborated with team members to streamline delivery processes, reducing wait times.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Penn Foster High School
Scranton, PAAssociate of Applied Science - Health Information Technology
Brunswick Community College
Bolivia, NC05-2026
Skills
- HIPAA Knowledge
- Patient privacy
- Medical terminology
- Medical Coding Fundamentals
- Patient Care
- Communication
- Time Management
- Team Collaboration
- Health Care Compliance Standards
- Customer Service
Accomplishments
- Completed a Coding Externship with Novant Health focused on medical coding, healthcare documentation, and compliance.
- Completed Microsoft Office 365 training coursework in Excel, Word, and PowerPoint.
- Developed skills in data entry, spreadsheets, and professional document and presentation creation.
Timeline
Caregiver
Independent Client
06.2025 - 03.2026
Sandwich Artist
Subway
07.2017 - 01.2023
Customer Service Representative
Dominos's Pizza
09.2016 - 10.2017
High School Diploma -
Penn Foster High School
Associate of Applied Science - Health Information Technology
Brunswick Community College