Olivia Scruggs
Farmville,VA
Summary
Proven leader in healthcare and customer service, excelling in patient care and HIPAA compliance at Lab Corp. Skilled in venipuncture and maintaining patient confidentiality, I significantly enhanced patient satisfaction. Demonstrated ability to manage high-stress situations, ensuring professionalism and empathy, leading to increased loyalty and repeat business.
Overview
2025
2025
years of professional experience
Work History
Phlebotomist
Lab Corp
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Childcare Provider
Self Employed
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Store Manager
Bear Creek Market
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Delivery Driver
Richmond Times Dispatch
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Owner
Va Dust Bunnies, LLC
01.2018 - Current
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Office Manager
Cumberland Pawn LLC
01.2023 - 10.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Representative
Cva Firewood Sales, LLC
08.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Manager
T and B Landscaping and Tree Removal, LLC
04.2020 - 10.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Store Manager
Ezgo Convenient Store
01.2018 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Phlebotomist - Phlebotomy
Medical Educators
Chesterfield, VA2018
CNA - Nursing
Southside Community College
Keysville, VA2012
Apostolic Christian Academy
Farmville, VA06.2004
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Customer Relations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Staff Management
- Marketing
- Staff hiring
- Business Administration
- Business marketing
- Sales Leadership
- Attention to Detail
- Customer Service
- Decision-Making
- Customer Service Management
- Business Leadership
Timeline
Office Manager
Cumberland Pawn LLC
01.2023 - 10.2024
Customer Service Representative
Cva Firewood Sales, LLC
08.2022 - 04.2024
Office Manager
T and B Landscaping and Tree Removal, LLC
04.2020 - 10.2023
Owner
Va Dust Bunnies, LLC
01.2018 - Current
Store Manager
Ezgo Convenient Store
01.2018 - 02.2019
Phlebotomist
Lab Corp
Childcare Provider
Self Employed
Store Manager
Bear Creek Market
Delivery Driver
Richmond Times Dispatch
Phlebotomist - Phlebotomy
Medical Educators
CNA - Nursing
Southside Community College
Apostolic Christian Academy
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