Olivia Sebald
Minden,USA
Summary
Holding a Master's degree in counseling and 18 years of diverse experience in customer engagement and community development, I am a dynamic professional currently utilizing my outbound sales skills in a labor union recruitment role. My strengths include empathic listening, trust-based leadership, and innovative problem-solving. I excel at identifying client needs and collaborating with teams to proactively address them. Notable achievements include enhancing customer satisfaction through tailored strategies, successful fundraising initiatives, and effective program development. I have also honed my public speaking skills, engaging audiences in both in-person and virtual settings. Passionate about fostering open environments, I am eager to bring my customer-centric approach to a Customer Success Manager role.
Overview
16
16
years of professional experience
Work History
Union Organizer and Member Recruitment Specialist
Red River United, American Federation of Teachers
01.2023 - Current
- Led membership recruitment by identifying and targeting potential members through cold calls, messaging, and social media outreach.
- Delivered persuasive sales presentations to prospects, driving successful recruitment by showcasing the value of membership.
- Exceeded recruitment targets through personalized communication and a deep understanding of membership benefits.
- Cultivated strong relationships with members, coaching them on best practices to handle challenges and resolve issues effectively.
- Proactively resolved member concerns and complaints, contributing to increased satisfaction and long-term engagement.
- Utilized CRM systems to manage recruitment pipelines, track outreach activities, and ensure timely follow-ups for sustained success.
- Developed marketing materials and outreach campaigns to highlight key membership benefits, driving member acquisition and engagement.
- Maintained detailed records of recruitment and relationship-building efforts, ensuring consistency and effective follow-up.
- Improved customer satisfaction by addressing inquiries and issues, contributing to member retention and loyalty.
Director of Children and Family Ministries
First United Methodist Church
08.2019 - 10.2022
- Restructured church programs based on participant feedback, evaluating program times and content to enhance engagement and satisfaction. This involved assessing participant needs, implementing changes, and monitoring the impact on overall program effectiveness.
- Managed a team of 4 staff members and 20 volunteers to deliver engaging and impactful services to over 60 children.
- Developed high-performing teams by providing mentorship, training, and guidance, ensuring staff and volunteers were aligned with safety protocols and program goals.
- Delivered weekly presentations to an audience of 200, effectively communicating program initiatives and fostering community engagement.
- Enhanced staff collaboration through clear communication, goal-setting, and regular performance evaluations, improving team productivity and morale.
- Managed program budgets, optimizing resources while maintaining financial stability, and ensuring compliance with internal policies.
- Implemented innovative solutions to address operational challenges, streamlining processes and increasing overall program efficiency.
- Provided church-based counseling services to children and parents, addressing concerns and building strong relationships with families.
School Counselor/District SBLC/PBIS Coordinator
Webster Parish School Board
09.2008 - 08.2019
- Facilitated district-wide meetings with key stakeholders to assess strengths and weaknesses, leading to improved procedures and outcomes for students and staff.
- Developed and implemented a new procedural handbook in response to feedback, providing training to central office staff, administrators, and teachers to ensure alignment and compliance.
- Led district-wide initiatives, including Positive Behavioral Interventions and Supports (PBIS), by guiding schools through evaluations and providing targeted training to improve behavior and climate.
- Served in multiple leadership roles, including SBLC Chair, 504 Coordinator, and Test Coordinator, overseeing key operational functions within the district.
- Developed and delivered training on critical topics such as bullying prevention, school climate, trauma-informed practices, and test security to ensure staff preparedness and student well-being.
- Provided individual and group counseling to students, offering crisis intervention and emotional support, contributing to a safer and more supportive learning environment.
- Led crisis counseling efforts for students and faculty following critical incidents, demonstrating effective problem-solving and de-escalation skills under pressure.
- Collaborated with teachers, administrators, and parents to address student needs, serving as a mediator and advocate during parent conferences and problem-solving meetings.
- Analyzed student data, including test scores and behavior questionnaires, to tailor interventions effectively. Grouped students into tiers based on similar needs, enabling targeted support and improving overall student outcomes.
- Designed and facilitated workshops for students, faculty, and parents, improving awareness and understanding of key issues such as bullying and student emotional health.
- Conducted needs assessments from teachers to gather feedback on educational requirements and challenges. Designed and implemented a tailored curriculum that addressed identified needs, enhancing the overall educational experience for students and faculty.
Education
Master of Arts - Counseling and Guidance
Louisiana Tech University
Ruston, Louisiana11.2008
Bachelor of Science - Psychology
Louisiana State University
Shreveport, LA05.2005
Skills
- Empathic listening
- Creative Problem Solving
- Trust Based Relationship Building
- Customer Relationship Management (CRM)
- Critical Thinking
- Problem Resolution
- Outbound Sales Prospecting
- Sales Presentations
- Nonprofit Fundraising
- Project Management
- Public Speaking Proficiency
- Member recruitment
Contract and Remote Experience
Community Liaison
Webster Ready Start Network — Remote
August 2021 - Present
- Created and presented fundraising strategies to diverse audiences, resulting in increased awareness and financial support for community initiatives.
- Led virtual and in-person meetings to engage community members, partners, and internal teams, ensuring alignment on goals and initiatives.
- Identified growth opportunities by analyzing community feedback and responding with tailored solutions to improve outcomes and drive donor engagement.
Edgenuity Virtual Mentor
Webster Parish School Board — Remote
August 2020 - June 2021 (Virtual Instruction during Covid Pandemic)
- Acted as a customer support representative for students and parents, providing guidance and resolving technical issues with the online curriculum platform.
- Facilitated daily virtual meetings to support students and parents, ensuring a smooth user experience and addressing any concerns.
- Served as a liaison between students, parents, and the online curriculum company, advocating for improvements based on user feedback.
- Enhanced student success by proactively addressing problems and providing tailored support to optimize the use of the online educational platform.
Virtual ESL Teacher
VIPKid — Remote
June 2017 - April 2021
- Instructed over 3,000 ESL classes for students in China, maintaining a perfect 5.0 rating through exceptional customer service and engagement.
- Adhered to established teaching protocols and curriculum guidelines, ensuring a consistent and high-quality learning experience for students.
- Fostered a supportive learning environment by employing effective communication techniques and adapting lessons to meet individual student needs.
- Demonstrated a commitment to professional development by regularly incorporating feedback and reflecting on teaching practices.
References
- Oreata Banks, WPSB Elementary Supervisor, oreata.banks@websterpsb.org, 318-377-7052
- Dr. Jack O'Dell, Retired United Methodist Clergy, 318-401-1243
- Casey Fields, WRSN Early Childhood Facilitator, casey.fields@websterpsb.org, 318-377-3099
Timeline
Union Organizer and Member Recruitment Specialist
Red River United, American Federation of Teachers
01.2023 - Current
Director of Children and Family Ministries
First United Methodist Church
08.2019 - 10.2022
School Counselor/District SBLC/PBIS Coordinator
Webster Parish School Board
09.2008 - 08.2019
Bachelor of Science - Psychology
Louisiana State University
Master of Arts - Counseling and Guidance
Louisiana Tech University
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