Summary
Overview
Work History
Education
Skills
References
Timeline
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Olivia Serritella

Chicago,IL

Summary

Dynamic and customer-focused server with over 6 years of experience in the hospitality industry. Proven track record of delivering exceptional service and creating memorable dining experiences for guests. Highly skilled in taking orders accurately, multitasking efficiently, and collaborating with team members to ensure smooth restaurant operations. Strong communication and interpersonal skills, with a passion for exceeding customer expectations. A reliable and adaptable team player committed to maintaining a positive and professional demeanor in fast-paced environments. Eager to contribute expertise and dedication to delivering outstanding service to your establishment

Overview

7
7
years of professional experience

Work History

Barista/Barista Trainer

Starbucks
Chicago , Illinois
12.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Server/Server Trainer

Aubrees Pizzeria
Ypsilanti, MI
03.2021 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to kept dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, allergies, and cooking methods.
  • Efficiently trained several coworkers in an organized and thorough manner.

Server and Hostess

Main Street Pub
Glen Ellyn, IL
06.2019 - 03.2021
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept track of event finances, initial deposits, due payments and final balances.

Attendant

Coin Laundry
Crystal Lake, IL
03.2017 - 06.2019
  • Managed money, POS systems, and customer satisfaction.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat and organized to give areas professional and fresh appeal.
  • Responded to all customer inquiries thoroughly and professionally.


Hostess

Jamesons Charhouse
Crystal Lake, IL
03.2017 - 08.2017
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

Education

Bachelor of Science - Psychology

DePaul University
Chicago, IL
12.2025

High School Diploma -

Prairie Ridge High School
Crystal Lake, Illinois
05.2019

Master of Science - Social Work

Loyola University
Chicago

Skills

  • Exceptional customer service skills
  • Ability to remain calm and composed under pressure
  • Experience handling cash transactions and processing payments
  • Excellent teamwork and collaboration skills
  • Guest Satisfaction-Forward
  • Energetic and Outgoing
  • Operational Efficiency and Safety
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Familiarity with sanitation and food safety regulations
  • Willingness to learn and adapt to new procedures and protocols

References

References available upon request.

Timeline

Barista/Barista Trainer

Starbucks
12.2021 - Current

Server/Server Trainer

Aubrees Pizzeria
03.2021 - 08.2021

Server and Hostess

Main Street Pub
06.2019 - 03.2021

Attendant

Coin Laundry
03.2017 - 06.2019

Hostess

Jamesons Charhouse
03.2017 - 08.2017

Bachelor of Science - Psychology

DePaul University

High School Diploma -

Prairie Ridge High School

Master of Science - Social Work

Loyola University

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Olivia Serritella