Olivia Shafer

My position at this time has taught me a lot about management. My job is to manage the process of loading the freight into the containers and get them out to the plane for shipping. I manage how much freight can go into a can and how much time we have to do it to get it out on time.

As a tier one associate, I was in a position that mostly consisted of manual labor. However, while I was in this position, I learned how to do the job of my direct boss, so I would be able to take care of the flight while they were gone. This position continued to teach me about time management and began to give me a glimpse of how to manage a whole process efficiently.

I worked with clients to schedule consults and meetings. I worked on creating deeds and purchase contracts for closing on the title part. I drafted closing document, as well as settlement statements. I drafted emails and letters as my boss dictated them to me. I answered phone calls and emails quickly and efficiently to better help the companies clients. For the Law office I helped draft NOA's, Motions, Complaints, Affidavits, etc. I have had to move around schedules due to emergency meetings, in a short period of time. I also re-order office supplies when we are running low.

I was trained to cook the best dish possible as efficiently as I could as to keep the customers happy. I dealt with rushes as well as slow times. During the rushes we prioritized and cooked multiple dishes at one time to keep things rolling smoothly. When we were slow I spent time cleaning my work area and doing dishes. I learned that rushes are stressful and can ruin your day if you are not aware of how to handle them, and on the flip side I learned that when it is slow, you should never just stand around doing nothing. There is always something somewhere that needs to be done.

At J&D's I was trained to cook a variety of things from pizza and subs to grilled cheese sandwiches. There I was taught how important organization is to being an efficient employee. I took orders, made orders, and served the orders. I had a lot of exposure to customer service whether it be over the phone or in person. I learned how to work with difficult customers at this job. There was always someone complaining about something and causing issues with the employees. I had gotten a lot of experience calming people down and putting out work emergencies, which I feel has come in handy at every job I have had, and/or will have.

This particular job taught me how best to deal with stressful situations. When the restaurant got slammed with the lunch or dinner rush it got to be very stressful but it taught me how important it was and how best to manage my time. Even in the short period of time that I was employed there, I learned a lot and I have applied it to all of my jobs but especially my current job.

As a sales associate I dealt with a lot of customers and learned how best to accommodate them. I was taught the importance of staying busy. I was trained to stock and fix displays if I wasn't helping a customer at the time. I worked as a cashier as well and was trained on a till.