Olivia Shaffer
Mesa,AZ
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager/Rehabilitation Specialist
Copa Health
Mesa, AZ
03.2023 - 04.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Developed individualized treatment plans for clients in accordance with their needs and preferences.
- Monitored client progress through regular reviews, evaluations, and reports.
- Provided guidance and support to help clients adjust to lifestyle changes associated with disability.
- Collaborated with other healthcare professionals to coordinate services for clients.
- Conducted individualized assessments to determine client's eligibility for employment programs.
Behavioral Health Technician
Center for Discovery
Mesa, AZ
09.2022 - 03.2023
- Assessed patient behavior, reactions and responses to treatment plans.
- Facilitated group therapy sessions with multiple patients.
- Monitored patient safety in all areas of the facility.
- Provided crisis intervention services to patients in need.
- Maintained accurate documentation of patient progress and treatments received.
- Observed patients' behaviors during recreational activities and outings.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Organized daily activities such as arts and crafts, games, music therapy., that promote healthy coping skills.
Recovery Care Specialist
Selah House
Anderson, IN
12.2020 - 07.2022
- Provided experience in time management, client care, observing and correcting eating disorder behaviors, and problem-solving
- Provided client care, learned cues and triggers of clients that may indicate a change of mood
- Provided emotional support and therapeutic processing to clients
- Communicated pertinent patient information to the appropriate clinical team
- Ate meals with clients to demonstrate a healthy relationship with food and redirected eating disorder behaviors
- Assisted in nutritional tasks such as meal preparation and supervised exercise
- Assisted in housekeeping duties (i.e taking out the trash, cleaning dishes, laundry, running errands, and other assigned duties)
- 12-hour shifts.
Student Nurse
St. Vincent Regional Hospital
Anderson, IN
09.2019 - 05.2021
- Provided patient care under the supervision of a Registered Nurse.
- Assisted in administering medications and treatments to patients.
- Maintained accurate documentation of patient information, including vitals, assessments, and lab results.
- Performed physical exams and collected vital signs for assigned patients.
- Observed changes in patient conditions and reported them to supervising nurse or physician.
- Interacted with patients in a professional manner while providing compassionate care.
Education
Bachelor of Arts - Psychology
Anderson University
Anderson07.2022
Valley View High School
05.2018
Skills
- Effective written and verbal communication
- Positive perspective and creative mindset
- Effect assertive communication and ability to redirect others
- Regulatory Compliance
- Patient Support
- Performance Tracking
- Client Advocacy
- Care Coordination
- Referral Coordination
- Records Management
- Case Management
Certification
- CPR
References
References available upon request.
Timeline
Case Manager/Rehabilitation Specialist
Copa Health
03.2023 - 04.2024
Behavioral Health Technician
Center for Discovery
09.2022 - 03.2023
Recovery Care Specialist
Selah House
12.2020 - 07.2022
Student Nurse
St. Vincent Regional Hospital
09.2019 - 05.2021
Bachelor of Arts - Psychology
Anderson University
Valley View High School
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