Olivia Shakihira
Brownsville,Texas
Summary
Self-motivated professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Organized and detail-oriented with cash handling and customer service experience. Proven expertise in general accounting and finance concepts with deep knowledge of banking industry.
Overview
7
7
years of professional experience
Work History
Bulk Teller
BANK WINDHOEK CASH CENTRE
05.2021 - 10.2022
- Identified discrepancies between the computer-generated report and actual count of currency, coins, checks.
- Ensured compliance with banking regulations such as Bank Secrecy Act and Anti-Money Laundering.
- Received cash from armored car services when necessary.
- Operated cash drawers and accepted payments for deposits or withdrawals.
- Processed customer transactions accurately and efficiently in accordance with established policies and procedures.
- Verified customers' identification, checked account balances, and answered inquiries regarding accounts.
- Balanced daily transactions to ensure accuracy of funds received.
Trade Processing Officer
BANK WINDHOEK INTERNATIONAL OPERATIONS
06.2019 - 06.2019
- Opened Onshore and Customer foreign accounts, foreign loan accounts, ECA accounts and C12 accounts.
- Prepared trade documentation such as letters of credit, certificates of origin, bills of lading and commercial invoices.
- Maintained records of all transactions including invoices, contracts, and other documents as required by law.
- Conducted due diligence research on overseas partners to ensure compliance with applicable laws and regulations.
- Coordinated with customs brokers to ensure timely clearance of onshore payments.
- Compiled data related to imports and exports activities such as value-added taxes, duties, tariffs.
- Analyzed financial statements from international vendors prior to entering into agreements.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
Enquiry/ Sales Clerk
BANK WINDHOEK ARANOS BRANCH
05.2016 - 05.2019
- Processed sales and ATM card transactions accurately and efficiently utilizing POS systems.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Adhered to company guidelines for cash register operations including proper opening and closing procedures.
- Assisted customers over the phone with orders, product information, tracking numbers.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Senior Teller
BANK WINDHOEK ARANOS BRANCH
02.2016 - 05.2019
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
- Provided support to customers with inquiries regarding their accounts.
- Assisted customers in opening new accounts, closing existing accounts and completing other account maintenance activities.
- Balanced cash drawer daily and ensured accuracy of all transactions.
- Resolved customer complaints in a timely manner to maintain high customer satisfaction ratings.
- Monitored cash levels throughout the day to ensure adequate supply of currency was available at all times.
- Ensured that security protocols were followed when handling large sums of money or sensitive documents.
- Verified identity information provided by customers during account openings or transactions requiring identification verification.
- Analyzed customer data to identify cross-selling opportunities for additional products or services offered by the bank.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Education
High School Diploma -
St. Georges Diocesan College
10-2013
BBA - Law (Pre-Law)
University of Namibia
BBA - Aviation Management
University of Information Technology & Information
Skills
- Financial Analysis
- Customer Relationship Building
- Financial Advising
- Strong sense of banking ethics
- International finance knowledge
- Sales expertise
- Exceptional customer service
- Business Development
- Risk management evaluation background
- Safe and vault operation
- Account Management
- Math aptitude
- Excellent communication skills
- MS Office proficient
- Excellent time management skills
- Strong Work Ethic
Languages
English
Full Professional
Afrikaans
Native/ Bilingual
References
References available upon request.
Timeline
Bulk Teller
BANK WINDHOEK CASH CENTRE
05.2021 - 10.2022
Trade Processing Officer
BANK WINDHOEK INTERNATIONAL OPERATIONS
06.2019 - 06.2019
Enquiry/ Sales Clerk
BANK WINDHOEK ARANOS BRANCH
05.2016 - 05.2019
Senior Teller
BANK WINDHOEK ARANOS BRANCH
02.2016 - 05.2019
High School Diploma -
St. Georges Diocesan College
BBA - Law (Pre-Law)
University of Namibia
BBA - Aviation Management
University of Information Technology & Information
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