Olivia Shamon
El Cajon,Select
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Cosmetologist
Volunteer Work
El Cajon, CA
01.2024 - Current
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Created customized hair styles according to client's preferences and facial features.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Applied makeup to clientele to cover imperfections and create new looks.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Applied makeup for special occasions such as weddings or proms.
Cashier Team Lead
Keg N Bottle
La Jolla, California
03.2022 - 04.2024
- Developed strong working relationships with team members to foster collaboration.
- Performed daily opening and closing procedures for the register area.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing, or merchandising plans.
- Assisted with training new cashiers and customer service team members to increase the speed of onboarding.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Answered customer questions and provided store information.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with locating items within the store when requested.
- Verified customer age requirement for alcohol or tobacco purchases.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Resolved discrepancies between the POS system and physical money amounts in drawers at the end of the shift.
- Identified discrepancies between actual sales figures and expected totals.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Processed refunds and exchanges according to company policy.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Directed trash removal and sanitation procedures to keep aisles and register areas organized.
Education
Associate of Science - Administration of Justice
Grossmont College
El Cajon, CA05-2024
Associate of Science - USSMCSU-STEM
Grossmont College
El Cajon, CA05-2024
High School Diploma -
Granite Hills High School
El Cajon, CA06-2021
Skills
- Fluent in [Chaldean]
- Relationship Building
- Organizational abilities
- Friendly Communication
- Issue Resolution
- Customer Service
- ID Verification
- Staff Training
- Sales and Upselling
- POS Systems
- Cash Handling
- Payment processing expertise
- Credit and cash transactions
- POS system operations
- Ordering and stocking
- Merchandise Restocking
- Makeup Application
- Hair Styling
Languages
English
Professional
Chaldean
Professional
Spanish
Limited
Timeline
Cosmetologist
Volunteer Work
01.2024 - Current
Cashier Team Lead
Keg N Bottle
03.2022 - 04.2024
Associate of Science - Administration of Justice
Grossmont College
Associate of Science - USSMCSU-STEM
Grossmont College
High School Diploma -
Granite Hills High School
Similar Profiles
Elizabeth ManoElizabeth Mano
After-School Care Provider at Volunteer WorkAfter-School Care Provider at Volunteer Work
Oreoluwa ObagunlaOreoluwa Obagunla
Intern at Volunteer Work For Tech Depermant At Mountain of Fire Miracles and Ministries BowieIntern at Volunteer Work For Tech Depermant At Mountain of Fire Miracles and Ministries Bowie
Michael MorashMichael Morash
English Language Tutor at Volunteer WorkEnglish Language Tutor at Volunteer Work
Charlotte GrahamCharlotte Graham
Food Rescue and Distribution at Community Volunteer WorkFood Rescue and Distribution at Community Volunteer Work
James HysellJames Hysell
Maintenance Supervisor at Greystar Property ManagementMaintenance Supervisor at Greystar Property Management