Olivia Sheppard
Colorado Springs,CO
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Always willing to take on added roles to meet team goals and improve the well-being of others.
Overview
2
2
years of professional experience
Work History
Senior Caregiver
Total Care Connections Inc
07.2023 - Current
- Enhanced client comfort by providing compassionate and attentive care.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
- Participated in ongoing training opportunities to stay current on best practices and industry trends in senior care. (hoyer training, safe and proper hygiene, catheter care, etc.)
- Maintained clean, safe, and well-organized client environment.
- Improved client health outcomes through diligent monitoring and timely intervention.
- Assisted clients with daily living activities, ensuring their safety and wellbeing.
- Developed strong rapport with clients and families, fostering trust and open communication.
- Collaborated with healthcare team members to provide comprehensive care plans for each client.
- Supported mobility needs of clients by assisting with transfers, ambulation, and positioning techniques.
- Ensured timely reporting of changes in client condition to supervising nurses or physicians for immediate intervention.
Shift Supervisor
Starbucks
08.2021 - 06.2023
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Education
High School Diploma -
Moore Highschool
Moore, OK05.2021
Skills
- Oxygen Administration
- Medication Administration
- Compassionate Care
- Personal Hygiene Assistance
- Feeding Assistance
- Incontinence care
- Fall prevention
- First aid knowledge
- CPR certification
References
References available upon request.
Timeline
Senior Caregiver
Total Care Connections Inc
07.2023 - Current
Shift Supervisor
Starbucks
08.2021 - 06.2023
High School Diploma -
Moore Highschool
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