Olivia Sherman
Vashon,WA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Experience with people with special needs and children, offering special aid to those who request.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Hardware Store Restaurant
11.2022 - 07.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Helped take orders and deliver food and drinks to tables.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Checked in with servers to confirm preparedness before seating customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Reported problematic guests to management to foster safe and pleasant environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Chef's Assistant
Snapdragon Bakery And Cafe
08.2022 - 11.2022
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Limited portion sizes and used garnishes to control food costs.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Supported senior chefs with creative meal planning and recipe development.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
- Verified food temperatures and quality ahead of service to maintain standards.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Cleaned and oiled kitchen equipment to maintain optimized function.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Replenished food and ingredients supplies to meet service demand.
Cashier
Vashon Estate Sales
03.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Teacher Volunteer
Vashon Family Link
01.2022 - 04.2022
- Supported planning and preparation for culturally-diverse class sessions.
- Completed daily reports on attendance and disciplinary performance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Studied and implemented latest information on specific subjects and learning strategies.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Taught courses under guidance of senior instructors.
- Mentored and tutored individual students needing additional help.
- Handled class records for attendance, assignment grades and course participation scores.
- Maintained laboratory safety by demonstrating equipment and techniques.
Education
High School Diploma -
Vashon Island High School
Vashon, WA06.2023
Skills
- Cash Register Operations
- Performance Strategies
- Dining Crew Workflow Optimization
- Cash Handling
- Seating and Accommodations
- Group Reservations Management
- Impression Management
- Restaurant Operation
- Enter Orders
- Greet Guests
- Customer Preferences
- Serve Food
- Table Setting Arrangements
- Workflow Coordination
- Organization and Time Management
- Answer Telephone Calls
- Customer Loyalty
- Practice Management
- Availability Record Keeping
- Dining Reservations
- Station Preparation
- Guest Relations Management
- Table Bussing
- Train Staff
- Computer Tracking
- Tool Preparation
- Personal Grooming Standards
- Supply Restocking
- Buffet Setup and Takedown
- Safe Food Handling
- Front of House Display Creation
- Scheduling
- Conflict and Complaint Resolution
- Drink Orders and Service
- Price Memorization
- Service Prioritization
- Debris and Trash Removal
- Reservation Coordination
- Calendar and Scheduling Software
- Front Counter Support
- Item Promotion
- Dining Area Maintenance
- Customer Service
- Tracking Systems
- Mobile Order Management
- High-Volume Dining
- Wheelchair Support
- Multi-Line Telephone Systems
- Special Dietary Requirements
- Take-Out Service
- Front- and Back-Of-House Coordination
- Menu Board Art
- Complex Problem-Solving
- Menu Memorization
- Front of House Management
- Server Support
- Hospitality Management
- Warm and Friendly
- Safe Work Practices
- Maintaining Glassware Stock
- Guest Flow
- Operational Efficiency
- Active Listening and Communication
- Dietary Restrictions
- Menu Presentation
- Reservation Planning
- Cash and Transaction Handling
- To-Go Order Preparation
- Reservation Documentation
- Waiting Tables
- Final Inspections
- Billing and Payment Processing
- Cooking Methods
- Quality Assurance and Control
- Food Plating and Presentation
- Purchasing and Receiving
- Pizza Making
- Calculations and Measurements
- Sous Vide Technique
- Food Handlers Certification
- Bulk Food Preparation
- Food Rotation
- Hospitality Service Expertise
- Staff Meetings
- Portion and Cost Control
- Ethnic Cooking
- Garnishing and Plating
- Safe Food Handling Procedures
- Ingredient Inspection
- Formula Mixing
- Dietary Restriction Support
- Cooking and Baking
- Kitchen Equipment Operation
- Proper Food Storage
- Attentive to Detail
- Cleaning and Organization
- Plates Presentation
- Product Rotations
- Food Production Scheduling
- Cuisine Type Expert
- Hot and Cold Foods
- Proper Food Temperatures
- Food Presentation Talent
- Event Catering
- Food Preparation and Safety
- Operations Management
- Machinery Upkeep
- Condiment Refilling
- Creating Visual Displays
- Curriculum-Based Lessons
- Enthusiasm for Students and Teaching
- Computer Skills
- Appropriate Age Group Experience
- Supervising Student Activities
- Organization and Prioritization
- Classroom Management
- Setting Up Activities
- Reading and Writing Support
- Technical and Computer Proficiency
- Coordinating with Teachers and Specialists
- Classroom Technology
- Audio-Visual Demonstrations
- Decision-Making
- Problem-Solving
- MS Office
- Flexible and Adaptable
- Active Listening
- Google Workspace
- Teamwork and Collaboration
- Critical Thinking
- Self-Motivated
- Cultural Awareness
- Planning and Coordination
- Good Telephone Etiquette
- Training and Development
- Data Entry
- Dependable and Responsible
- Instructing Small Groups
- Management Support
- Facility Security
- Healthy Eating
- Daily Logs
- Staff Education
- Behavior Modeling
- Leading Activities
- Instructional Techniques
- Program Monitoring
- Hand-Eye Coordination
- Active Participation
- Group Assistance
- Volunteer Engagement
- Group Sessions
- Conflict Management
- Cultural Understanding
Hobbies
Weight training, creating new recipes, gardening, reading, creative writing, film, extensive research on historical topics, artifact research, translations.
Additional Information
Experience helping those with special needs, and accommodating those who need/request extra care.
Languages
Dutch
Limited Working
Swedish
Limited Working
Timeline
Restaurant Hostess
Hardware Store Restaurant
11.2022 - 07.2023
Chef's Assistant
Snapdragon Bakery And Cafe
08.2022 - 11.2022
Cashier
Vashon Estate Sales
03.2022 - 09.2022
Assistant Teacher Volunteer
Vashon Family Link
01.2022 - 04.2022
High School Diploma -
Vashon Island High School
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