Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Shirley

MISHAWAKA,IN

Summary

Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Executive Director

Communicare
10.2024 - Current
  • Worked closely with organizational leadership to guide operational strategy.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Managed financial, operational and human resources to optimize business performance.

Administrator in Training

Communicare
10.2023 - 10.2024
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created reports, presentations and other materials for executive staff.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Patient Relations Specialist

St. Joseph Health System
04.2019 - 10.2023
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Engaged with patients to provide critical information.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Social Service Director

Trinity Health
03.2014 - 04.2019
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.
  • Maintained compliance by preparing accurate statements for governing agencies.
  • Established and oversaw administrative procedures to meet objectives set by senior management.
  • Responded promptly to customer, vendor and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.

Education

MBA - Healthcare Administration

Indiana Wesleyan University
Marion, IN
05-2010

Bachelor of Science - Psychology

University Of Evansville
Evansville
12-2004

Skills

  • Growth management
  • Business administration
  • Staff management
  • Resident satisfaction
  • Compliance and regulations
  • Relationship building
  • Budgeting and financial management

Certification

  • Health Facility Administrator License - Expires 08/31/2026

Timeline

Executive Director

Communicare
10.2024 - Current

Administrator in Training

Communicare
10.2023 - 10.2024

Patient Relations Specialist

St. Joseph Health System
04.2019 - 10.2023

Social Service Director

Trinity Health
03.2014 - 04.2019

MBA - Healthcare Administration

Indiana Wesleyan University

Bachelor of Science - Psychology

University Of Evansville

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