Olivia Shughart
Newville,PA
Summary
Customer Service background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Maintain organized work areas to enhance workflow efficiency. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and result-oriented with a passion for building relationships, and cultivating partnerships.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Veterinary Receptionist
Mountain View Veterinary
Shippensburg, Pennsylvania
01.2025 - Current
- Managed patient scheduling and appointments, ensuring efficient workflow and reduced wait times for clients.
- Coordinated communication between clients and veterinary staff, facilitating timely updates on patient status and care.
- Educated clients on pet care and preventive health measures, promoting responsible pet ownership within the community.
Customer Service Cashier
Giant Food Stores
Carlisle, Pennsylvania
01.2024 - 08.2024
- Implemented effective communication techniques to address customer concerns promptly, improving overall service delivery and rapport.
- Trained new staff on cash register operations and customer service protocols, fostering a knowledgeable and capable team environment.
- Greeted customers and provided friendly customer service.
Customer Service Cashier
RC theaters
Carlisle, Pennsylvania
05.2022 - 01.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and minimizing discrepancies during daily operations.
- Assisted customers with inquiries and product selections, enhancing their overall experience and increasing satisfaction levels.
- Maintained cleanliness and organization of the cashier area, promoting a welcoming environment for patrons at the theater.
- Collaborated with team members to manage high-volume customer interactions, contributing to a positive team dynamic and service efficiency.
Education
Big Spring High School
Newville, PASkills
- Client communication
- Customer service
- Appointment management
- Team collaboration
- Cash handling
- Problem resolution
- Organizational skills
- High-volume interaction
- Client relations
Timeline
Veterinary Receptionist
Mountain View Veterinary
01.2025 - Current
Customer Service Cashier
Giant Food Stores
01.2024 - 08.2024
Customer Service Cashier
RC theaters
05.2022 - 01.2024
Big Spring High School