Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Olivia Sias

Charlotte,NC

Summary

Proven to excel in fast-paced environments, I enhanced guest satisfaction at Afton Tavern by leveraging my memorization and guest engagement skills. My adeptness in payment processing and efficient communication fostered repeat business, showcasing my ability to solve problems and train teams effectively, ensuring operational excellence and a positive customer experience.

Overview

3
3
years of professional experience

Work History

Server

Afton Tavern
Concord, NC
11.2023 - Current
  • Managed computing equipment effectively
  • Processed cash and credit card transactions with precision, balancing registers at the end of each shift
  • Delivered efficient, exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business
  • Efficiently managed multiple tasks during high-traffic periods to maintain quality service
  • Ensured that each guest was served courteously, quickly, and efficiently
  • Maintained records of transactions made during shift as required by law or company policy
  • Responded efficiently to guest inquiries and complaints in a professional manner

Delivery Driver

Jimmy John's Gourmet Sandwiches
Huntersville, NC
04.2023 - 10.2023
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes
  • Maintained accurate records of goods delivered and collected payments as required
  • Handled merchandise in accordance with product handling standards
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations
  • Ensured accurate completion of all paperwork associated with deliveries

Crew Member

Shake Shack
Huntersville, NC
08.2022 - 03.2023
  • Maintained organized storage areas for food products, beverages and restaurant supplies
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Performed cashier duties such as taking orders, collecting payments and providing change
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
  • Served food quickly for positive guest experiences

Sales Associate

American Eagle Outfitters, Inc
Huntersville, NC
03.2022 - 08.2022
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed credit card transactions quickly and securely
  • Assisted customers with product selection, sizing and styling
  • Processed returns, exchanges, and refunds in accordance with company policies
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change
  • Engaged customers in friendly, professional dialogue to determine needs
  • Used technology resources to assist customers in locating and selecting items
  • Answered incoming telephone calls to provide store, products and services information
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Greeted customers to determine wants or needs

Education

Some College (No Degree) -

Warren Wilson
Swannanoa, NC

Skills

  • Order management
  • Payment processing
  • Guest engagement
  • Memorization
  • Foreign language proficiency
  • Efficient communication
  • Cash handling accuracy
  • Store opening and closing
  • Problem-solving skills
  • Training

Languages

English
Professional
Spanish
Limited

Affiliations

  • Drawing
  • Reading
  • Cooking

Timeline

Server

Afton Tavern
11.2023 - Current

Delivery Driver

Jimmy John's Gourmet Sandwiches
04.2023 - 10.2023

Crew Member

Shake Shack
08.2022 - 03.2023

Sales Associate

American Eagle Outfitters, Inc
03.2022 - 08.2022

Some College (No Degree) -

Warren Wilson

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Olivia Sias