Olivia Sicherman
Warwick,NY
Summary
I am a 2021 Fashion Institute of Technology graduate with a passion for all things art. I have strong knowledge of illustration and art history, social media management/retail management and financial literacy. I am communicative and team-oriented with proficiency in Adobe Creative Cloud, POS systems, QuickBooks and Microsoft Office; as well as teller software and financial data systems. In my role as a teller, I hold strong customer service skills and cash-handling ability. I am known for reliability, adaptability, and teamwork; as well as possessing effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction. I am an energetic and professional individual seeking a full-time position; in person or remote. I am quick to learn, personable and ambitious. I give my all in all my endeavors, and I take pride in my work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Teller
TD Bank
01.2025 - Current
- Processed daily customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Maintained cash drawer accuracy through diligent reconciliation and adherence to security protocols.
- Educated clients on banking products, enhancing their understanding of services available to meet financial needs.
- Led initiatives to enhance customer experience, resulting in increased satisfaction and loyalty among clientele.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Social Media Manager
Village Barkery
08.2023 - Current
- Responsible for creating videos, posts and reels to entice potential customers
- Production of social media content and constant review of analytics/customer response
- Planning and developing special campaigns and partnered content
- Engaging with customers on several different online platforms, i.e TikTok, Instagram, Facebook and X
- Keen eye for design and site layout
Manager
Village Barkery
08.2023 - Current
- Conducts monthly financial analysis, reviews sales and costs, and presents recommendations to the owner
- Performs data analysis and provides recommendations for new products/services
- Trains employees to become proficient in the Square POS system, as well as store responsibilities and customer service
- In control of the hiring/termination processes
- Runs payroll and completes deposits to accounts
- In complete control of ordering products, shipping and receiving packages and pricing out items
- In depth knowledge of the inner workings of the business and customer needs/desires
- Knowledge of QuickBooks
- Meets with vendors and prospective collaborators
- Top notch management skills and human resource skills
Artist
Freelance Artist
01.2018 - Current
- As a freelancer with a BFA, I am looking for commission work/freelance opportunities in the art field i.e mural work, portraiture, installations etc. I have a passion for traditional media, but I love to work digitally as well. My forte is portraiture, and I have many satisfied repeat clients who use my services as holiday, wedding and christening gifts. I pour my heart and soul into my art. My website is linked at the bottom of this resume, as well as my LinkedIn account.
Sales Associate
Newhard’s Inc.
08.2019 - 08.2023
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Built rapport with clients by providing quality customer service and problem solving
- Ran POS system and accurately charged credit cards and ran a cash register with correct change
- Restocked shelving units and priced items out on sales floor
- Responsible for greeting customers and wrapping gifts
Sales Associate/Social Media Manager
Iriniri
08.2022 - 11.2022
- Responsible for Social Media outreach and posting to various social media sites to boost sales/engagement
- Watched sales floor and would take out pieces of jewelry for customers to try on and view
- Thorough knowledge of gems/precious stones and their properties
- Accurately ran a POS system as well as a register, gave correct change and charged cards
Education
Bachelor of Science - Illustration/Fine Art
Fashion Institute of Technology
New York City, NY05.2021
Skills
- Microsoft word
- POS systems (Square)
- QuickBooks,
- Illustration/Graphic Design
- Social Media Management, Social Media Marketing
- Money handling
- Customer relationship development
- Sales and Cross-selling
- Regulatory compliance
- Financial transactions
- Currency packaging
- Multitasking and organization
- Confidentiality awareness
- Financial literacy
- Banking software
- Trustworthiness and integrity
Certification
- Teller Training - February 2025-March 2025
Timeline
Bank Teller
TD Bank
01.2025 - Current
Social Media Manager
Village Barkery
08.2023 - Current
Manager
Village Barkery
08.2023 - Current
Sales Associate/Social Media Manager
Iriniri
08.2022 - 11.2022
Sales Associate
Newhard’s Inc.
08.2019 - 08.2023
Artist
Freelance Artist
01.2018 - Current
Bachelor of Science - Illustration/Fine Art
Fashion Institute of Technology