Olivia Sicherman
Warwick,NY
Summary
I am a 2021 Fashion Institute of Technology graduate with a passion for all things art. I have strong knowledge of illustration and art history, social media management/retail management and financial literacy. I am communicative and team-oriented with proficiency in Adobe Creative Cloud, POS systems, QuickBooks and Microsoft Office; as well as teller software and financial data systems. In my role as a teller, I hold strong customer service skills and cash-handling ability. I am known for reliability, adaptability, and teamwork; as well as possessing effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction. I am an energetic and professional individual seeking a full-time position; in person or remote. I am quick to learn, personable and ambitious. I give my all in all my endeavors, and I take pride in my work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Teller
TD Bank
Warwick, NY
01.2025 - Current
- Processed daily customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Maintained cash drawer accuracy through diligent reconciliation and adherence to security protocols.
- Educated clients on banking products, enhancing their understanding of services available to meet financial needs.
- Led initiatives to enhance customer experience, resulting in increased satisfaction and loyalty among clientele.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Social Media Manager
Village Barkery
Warwick, NY
08.2023 - Current
- Responsible for creating videos, posts and reels to entice potential customers
- Production of social media content and constant review of analytics/customer response
- Planning and developing special campaigns and partnered content
- Engaging with customers on several different online platforms, i.e TikTok, Instagram, Facebook and X
- Keen eye for design and site layout
Manager
Village Barkery
Warwick, NY
08.2023 - Current
- Conducts monthly financial analysis, reviews sales and costs, and presents recommendations to the owner
- Performs data analysis and provides recommendations for new products/services
- Trains employees to become proficient in the Square POS system, as well as store responsibilities and customer service
- In control of the hiring/termination processes
- Runs payroll and completes deposits to accounts
- In complete control of ordering products, shipping and receiving packages and pricing out items
- In depth knowledge of the inner workings of the business and customer needs/desires
- Knowledge of QuickBooks
- Meets with vendors and prospective collaborators
- Top notch management skills and human resource skills
Artist
Freelance Artist
Warwick, NY
01.2018 - Current
- As a freelancer with a BFA, I am looking for commission work/freelance opportunities in the art field i.e mural work, portraiture, installations etc. I have a passion for traditional media, but I love to work digitally as well. My forte is portraiture, and I have many satisfied repeat clients who use my services as holiday, wedding and christening gifts. I pour my heart and soul into my art. My website is linked at the bottom of this resume, as well as my LinkedIn account.
Sales Associate
Newhard’s Inc.
Warwick, NY
08.2019 - 08.2023
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Built rapport with clients by providing quality customer service and problem solving
- Ran POS system and accurately charged credit cards and ran a cash register with correct change
- Restocked shelving units and priced items out on sales floor
- Responsible for greeting customers and wrapping gifts
Sales Associate/Social Media Manager
Iriniri
Warwick, NY
08.2022 - 11.2022
- Responsible for Social Media outreach and posting to various social media sites to boost sales/engagement
- Watched sales floor and would take out pieces of jewelry for customers to try on and view
- Thorough knowledge of gems/precious stones and their properties
- Accurately ran a POS system as well as a register, gave correct change and charged cards
Education
Bachelor of Science - Illustration/Fine Art
Fashion Institute of Technology
New York City, NY05.2021
Skills
- Microsoft word
- POS systems (Square)
- QuickBooks,
- Illustration/Graphic Design
- Social Media Management, Social Media Marketing
- Money handling
- Customer relationship development
- Sales and Cross-selling
- Regulatory compliance
- Financial transactions
- Currency packaging
- Multitasking and organization
- Confidentiality awareness
- Financial literacy
- Banking software
- Trustworthiness and integrity
Certification
- Teller Training - February 2025-March 2025
Timeline
Bank Teller
TD Bank
01.2025 - Current
Social Media Manager
Village Barkery
08.2023 - Current
Manager
Village Barkery
08.2023 - Current
Sales Associate/Social Media Manager
Iriniri
08.2022 - 11.2022
Sales Associate
Newhard’s Inc.
08.2019 - 08.2023
Artist
Freelance Artist
01.2018 - Current
Bachelor of Science - Illustration/Fine Art
Fashion Institute of Technology