Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Olivia Simmons

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

Barista

Maple Leaf Coffeehouse
02.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Closing Team Member

Target
06.2023 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.

Hostess

Cracker Barrel Old Country Store
05.2022 - 01.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Barista

Mother Road Coffee
06.2020 - 06.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

High School Diploma -

Carthage High School
Carthage, MO
05.2022

Skills

  • Customized Menus
  • Equipment Checks and Assessments
  • Front Counter Maintenance
  • Cash Flow Management
  • Register Balancing
  • Daily Cash Management
  • Adaptable and Flexible
  • Operation and Control
  • Performance Improvement
  • Beverage Preparation
  • Team Player
  • Excellent Memory

Additional Information

Worked in child care before at home and at my church. Has a lot of experience taking care of and handling children and loves doing so! Has a little brother with Down Syndrome and Autism so I know how to comfortably and confidently work with children with special needs, in fact I love working with kids with special needs!

Timeline

Closing Team Member

Target
06.2023 - 08.2023

Barista

Maple Leaf Coffeehouse
02.2023 - Current

Hostess

Cracker Barrel Old Country Store
05.2022 - 01.2023

Barista

Mother Road Coffee
06.2020 - 06.2022

High School Diploma -

Carthage High School

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Olivia Simmons