Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Timeline
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Olivia S. Johnson

Escanaba

Summary

Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.

Overview

10
10
years of professional experience

Work History

Loan Operation Assistant

Baybank
10.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.

Credit Analyst

Baybank
05.2022 - 10.2024
  • Outline personal and business financial information of prospective clients to identify positive or negative items that could impact the quality of the proposed commercial loan(s)
  • Work closely with commercial loan officer(s) to confirm information about the loan such as terms, rates, loan amount, collateral, and guarantors to be able to analyze the viability of the commercial loan
  • Contact commercial clients and/or accountants to retrieve financial information for the bank’s loan analysis and assist commercial loan processors in preparing the commercial loan
  • Prepare loan presentations for commercial loans of various sizes for the file including larger presentations that would be sent to board for review and/or approval
  • Schedule, coordinate, prepare agendas and reports, and lead bi-monthly credit meetings between the credit analyst (myself) and commercial lenders/supervisors
  • Assist co-workers in preparing the monthly board reports
  • Communicate with co-workers across three different branches utilizing phone, email, and the intercompany messaging system
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Assessed credit risk and analyzed financial statements.

Customer Service Representative

Baybank
11.2021 - 05.2022
  • Managed and performed a variety of monetary transactions that include but are not limited to deposits, withdrawals, loan payments, created checks, money/account transfers.
  • Maintained a balanced cash drawer on a daily basis
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided customer security of personal information and financial transactions to only necessary staff and supervisors
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers with debit card concerns such as travel notices, fraudulent alerts, raising/lowering debit card limits, placed holds on debit cards that have suspicious or fraudulent activity, closed debit cards from instruction from customers or supervisors
  • Assisted customers in explaining what services are offered by the bank and creating new depository accounts (checking, savings, and certificate of deposit) for consumer or commercial clients

Teller

Embers Credit Union
04.2021 - 11.2021
  • Managed and performed a variety of monetary transactions
  • Provided member security of personal information and financial transactions to only necessary staff and supervisors
  • Assisted members with debit card concerns such as travel notices, fraudulent alerts, raising/lowering debit card limits, placing holds on debit cards that have suspicious or fraudulent activity, closing debit cards from instruction from members or supervisors
  • Assisted members in explaining what services are offered by the credit union and created new depository accounts (checking, savings, and certificate of deposit) for members
  • Worked with team members from other departments that include but are not limited to account services and the loan department to find solutions for member concerns/account errors such as reversing/correcting transactions, updating member information, and providing documentation to members by request
  • Disbursed cash and checks accurately while maintaining security of cash drawers

Front Desk & Events Assistant

Bonifas Arts Center
12.2019 - 04.2021
  • Worked closely with the Event Planner to organize, gather sponsorships, promote, and run a variety of events throughout the calendar year
  • The events organized were categorized into fundraising, educational, and community involvement
  • Maintained a secure work environment by arming/disarming the main art gallery security system, cleaned general spaces and galleries, and shoveled the outside stairs/ramps/pathways of snow during the winter when necessary
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Personnel Supervisor

NMU Dining
08.2015 - 08.2018
  • Scheduled, coordinated, and worked with student workers to ensure work schedules fit with their individual schedules for classes
  • Assisted full time staff and supervisors with HR hiring and disciplinary actions, collected necessary hiring documents, and enforced company policies
  • Responsibilities as an Assistant Shift Supervisor were performed as needed
  • Developed comprehensive training programs which led to improved staff performance.
  • Fostered an inclusive work environment by promoting diversity initiatives and championing equal opportunities for all employees.
  • Implemented effective conflict resolution strategies, fostering a harmonious workplace culture.

Education

Bachelor of Applied Science Degree - Hospitality & Tourism Management

Northern Michigan University
Marquette, MI
05.2019

Skills

  • Adaptable learner
  • Effective time management
  • Skilled in software utilization
  • Precision-focused
  • Cross-functional team collaboration
  • Clear and concise communication
  • Accurate data entry
  • Task prioritization
  • Document management
  • Schedule and calendar management
  • Clerical organization
  • Managing event logistics

Awards

Northern Michigan University Graduating Honors: Cum Laude, Northern Michigan University Dean’s List: Fall 2015, Winter 2016, Fall 2017, and Winter 2018

Affiliations

  • President of the Northern Michigan University Hospitality Club September 2018 - May 2019
  • Teaching Assistant for “Supervisor in Hospitality” class at Northern Michigan University August 2017 - December 2017
  • Co-Banquet Manager for the “Banquets & Catering” class at Northern Michigan University January 2017 - May 2017
  • Junior 4-H Leader of the County Line Lamb 4-H Club May 2010 - August 2016

Timeline

Loan Operation Assistant

Baybank
10.2024 - Current

Credit Analyst

Baybank
05.2022 - 10.2024

Customer Service Representative

Baybank
11.2021 - 05.2022

Teller

Embers Credit Union
04.2021 - 11.2021

Front Desk & Events Assistant

Bonifas Arts Center
12.2019 - 04.2021

Personnel Supervisor

NMU Dining
08.2015 - 08.2018

Bachelor of Applied Science Degree - Hospitality & Tourism Management

Northern Michigan University

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Olivia S. Johnson