Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Smith

Summary

Resourceful and multi-talented with the ability to work in varied areas. Skillful in learning new procedures quickly while focusing on customer standards. Diverse background with the desire to continue to learn and grow.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Maximus
07.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Resolved multiple customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Entered customer information into different computer systems to document and organize client records.

Front Desk Associate

DoubleTree by Hilton
12.2022 - 04.2023
  • Checked in customers using computer programs and equipment and provided guests with directions to theirroom
  • Informed customers of all on-site amenities and any relevant information that was needed during their stay
  • Handled and resolved any guest complaints about room or experience during their stay
  • Handled any guest payments for their stay and services used
  • Also provided guest with final bill before leaving thehotel
  • Communicated with guests to better understand their individual needs to provide them with the best service'spossible
  • Communicated with housekeeping and other employees about room status and provided them with any guestupdates or special request.

Ramp Agent

American Airlines
12.2020 - 11.2021
  • Implemented airfield safety procedures to ensure a safe environment for personnel and aircraft operations
  • Coordinated communications between air traffic control and maintenance personnel
  • Monitored the arrival, parking, loading, and departure of all aircrafts
  • Determined the quantity and orientation of cargo and computed an aircraft's center of gravity.

Real Estate Analyst

Expert Investments
08.2018 - 04.2020
  • Analyzed daily real estate leads with due diligence on the company's CRM (Podio)
  • Prepared properties for tours and showing for investors as well as realtors
  • Developed reports with visual aids improving data interpretation
  • Assisted with company customer contact strategies aimed towards reliability, true empathy, and charisma.

Education

Berkshire School
Sheffield, MA
05.2014

Skills

  • Customer service, Time management, Computer literacy, Leadership, Microsoft excel, CRM Software, Documentation Review, Microsoft word, Information Update, Billing Inquiries, Database Research

Timeline

Customer Service Agent

Maximus
07.2023 - Current

Front Desk Associate

DoubleTree by Hilton
12.2022 - 04.2023

Ramp Agent

American Airlines
12.2020 - 11.2021

Real Estate Analyst

Expert Investments
08.2018 - 04.2020

Berkshire School

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Olivia Smith