Olivia Smith
Mesa,AZ
Summary
Adaptable team member with industry experience and strong knowledge in food safety, presentation and customer service. Eagerness to improve the knowledge and skills needed to assist associates and guest experience.
Overview
7
7
years of professional experience
Work History
Line Cook
Fleming's Prime Steakhouse & Wine Bar
09.2022 - Current
- Preparing multiple orders simultaneously during peak periods with accuracy.
- Collaborating with team members to maintain a clean and safe working environment, adhering to health and safety guidelines ie: labeling product, organizing walk-ins, line checks.
- Adapting quickly to new recipes and techniques, demonstrating comprehension and eagerness to learn from fellow team members.
- Set up and preparing appropriate cooking/sanitation necessities for multiple stations throughout the day to maximize productivity and cleanliness during service.
- Going above and beyond to create personalized dessert platters for guests to provide unique experiences and establish positive relationships with guests.
- Preparing and executing multiple course wine dinners and private dining events.
- Providing support to other stations during service and prep.
Line Cook/Hostess/Backwaiter
Fleming's Prime Steakhouse & Wine Bar
12.2020 - 07.2022
- Satisfied guests by topping off drinks and anticipating condiments, napkins and other needs.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Bussed proactively, crumbed, and reset tables to maintain a clean environment for guest experience.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills to ensure an unforgettable experience for guests.
Server/Head Food Runner
TopGolf
07.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Cashier/Bakery Assistant
BoSa Donuts
09.2017 - 05.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Decorated baked goods and designed visually appealing displays of finished products.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
Education
Music Education
Arizona State University
Tempe, ArizonaHigley High School
Gilbert, AZ2019
Skills
- Cleaning and organization
- Customer Service
- Food Preparation
- Food safety knowledge
- Team Coordination
- Meat Cutting
- Food presentation
- Time Management
- Attention to Detail
- Baking
Timeline
Line Cook
Fleming's Prime Steakhouse & Wine Bar
09.2022 - Current
Line Cook/Hostess/Backwaiter
Fleming's Prime Steakhouse & Wine Bar
12.2020 - 07.2022
Server/Head Food Runner
TopGolf
07.2018 - 12.2020
Cashier/Bakery Assistant
BoSa Donuts
09.2017 - 05.2019
Music Education
Arizona State University
Higley High School
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