Olivia Smith
East Longmeadow,MA
Summary
Resourceful Store Supervisor known for high productivity and efficient task completion. Skilled in inventory management, staff training, and customer service, ensuring smooth store operations. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Store Supervisor
Forever 21
West Hartford, CT
03.2022 - Current
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Maintained records of items shipped, received, or transferred to another location.
- Resolved customer complaints regarding storage and delivery of goods.
- Assigned tasks to staff according to workload requirements.
- Organized training sessions for new employees on best practices in order fulfillment processes.
- Provided direction to staff members on how to properly handle merchandise when stocking shelves or assisting customers.
- Performed regular audits to verify that policies are being followed correctly.
- Enforced safety protocols at all times while managing store operations.
- Reviewed employee performance evaluations regularly in order to identify areas needing improvement.
- Supervised work of cashiers, training new team members and monitoring performance.
- Handled customer transactions and balanced cash drawers.
- Managed daily operations, client relations and IT.
Sales Associate
Francescas
Longmeadow, Massachusetts
05.2021 - 01.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
East Longmeadow High School
East Longmeadow, MA08-2020
Skills
- Store Merchandising
- Resource Allocation
- Sales Strategies
- Policies and Procedures
- Team Building and Leadership
- Customer loyalty and retention
- Documentation And Reporting
- Multitasking and Organization
- Cash Management
- Store Opening and Closing
- Staff Supervision
- Customer Service
- Loss Prevention Procedures
- Conflict Resolution
- Team Development
- KPI Tracking
- Team Leadership
Timeline
Store Supervisor
Forever 21
03.2022 - Current
Sales Associate
Francescas
05.2021 - 01.2022
High School Diploma -
East Longmeadow High School
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