Olivia Smith
Biloxi,MS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Customer Service
Beau Rivage Casino Resort
05.2020 - 07.2022
- Provide excellent customer service
- Welcome customers to the casino
- Assist customers with questions and queries
- Help customers with gaming consoles and machines
- Process customer payments
- Maintain a safe and secure casino environment
- Deal Cards
- Serve Drinks
- Process Payouts
Customer Service Representative
Two Maids and a Mop
11.2017 - 05.2022
- Answer questions and educate customers regarding products and services
- Prepare invoices for home's
- Responded to customer requests for products, services, and company information.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Customer Service Account Agent
Teleperformance
08.2018 - 08.2019
- Answer Inbound Calls
- Troubleshoot smart devices
- Helping customers pick what device fit for their finances
- Respond promptly to emails/messages from customers
- Inbound/Outbound calls
- Accurately note customer accounts
- Process Orders, Forms, and Applications
- Up-sell Products and/or services when appropriate
- Willingness to listen and deescalate situations when needed
Customer Service Cashier
Walmart
08.2015 - 10.2017
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
Inspector
Ms Companies
09.2012 - 07.2015
- Ensured parts met standards before being assembled.
- Followed safety protocols while handling hazardous materials.
- Sampled products to verify compliance with standards
- Followed standard operating procedures for inspections and tests.
Customer Service Representative
Avantive Solution
10.2023 - 12.2024
- Provide advanced technical support to customers, troubleshooting hardware, software, and network issues.
- Serve as a point of escalation for complex technical problems, ensuring timely and effective resolution.
- Mentor and train junior customer service representatives and help desk technicians, fostering a collaborative and knowledgeable team environment.
- Manage help desk ticketing system, ensuring all customer inquiries and issues are documented, tracked, and resolved efficiently.
Education
High School Diploma - undefined
Ridgeland High School
Ridgeland, MS05.2010
Skills
- Problem Solving
- Leadership
- Communication
- Customer Service
- Member Services
- Tech Support
- Review
- Billing
- Troubleshooting
- Healthcare Insurance
- Claims
- Transaction
Timeline
Customer Service Representative
Avantive Solution
10.2023 - 12.2024
Customer Service
Beau Rivage Casino Resort
05.2020 - 07.2022
Customer Service Account Agent
Teleperformance
08.2018 - 08.2019
Customer Service Representative
Two Maids and a Mop
11.2017 - 05.2022
Customer Service Cashier
Walmart
08.2015 - 10.2017
Inspector
Ms Companies
09.2012 - 07.2015
High School Diploma - undefined
Ridgeland High School
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