Olivia Smith
Biloxi,MS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Customer Service
Beau Rivage Casino Resort
Biloxi, MS, United States
05.2020 - 07.2022
- Provide excellent customer service
- Welcome customers to the casino
- Assist customers with questions and queries
- Help customers with gaming consoles and machines
- Process customer payments
- Maintain a safe and secure casino environment
- Deal Cards
- Serve Drinks
- Process Payouts
Customer Service Representative
Two Maids and a Mop
Jackson, MS
11.2017 - 05.2022
- Answer questions and educate customers regarding products and services
- Prepare invoices for home's
- Responded to customer requests for products, services, and company information.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Customer Service Account Agent
Teleperformance
08.2018 - 08.2019
- Answer Inbound Calls
- Troubleshoot smart devices
- Helping customers pick what device fit for their finances
- Respond promptly to emails/messages from customers
- Inbound/Outbound calls
- Accurately note customer accounts
- Process Orders, Forms, and Applications
- Up-sell Products and/or services when appropriate
- Willingness to listen and deescalate situations when needed
Customer Service Cashier
Walmart
Canton, MS
08.2015 - 10.2017
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
Inspector
Ms Companies
Canton, MS
09.2012 - 07.2015
- Ensured parts met standards before being assembled.
- Followed safety protocols while handling hazardous materials.
- Sampled products to verify compliance with standards
- Followed standard operating procedures for inspections and tests.
Customer Service Representative
Avantive Solution
Remote
10.2023 - 12.2024
- Provide advanced technical support to customers, troubleshooting hardware, software, and network issues.
- Serve as a point of escalation for complex technical problems, ensuring timely and effective resolution.
- Mentor and train junior customer service representatives and help desk technicians, fostering a collaborative and knowledgeable team environment.
- Manage help desk ticketing system, ensuring all customer inquiries and issues are documented, tracked, and resolved efficiently.
Education
High School Diploma - undefined
Ridgeland High School
Ridgeland, MS05.2010
Skills
- Problem Solving
- Leadership
- Communication
- Customer Service
- Member Services
- Tech Support
- Review
- Billing
- Troubleshooting
- Healthcare Insurance
- Claims
- Transaction
Timeline
Customer Service Representative
Avantive Solution
10.2023 - 12.2024
Customer Service
Beau Rivage Casino Resort
05.2020 - 07.2022
Customer Service Account Agent
Teleperformance
08.2018 - 08.2019
Customer Service Representative
Two Maids and a Mop
11.2017 - 05.2022
Customer Service Cashier
Walmart
08.2015 - 10.2017
Inspector
Ms Companies
09.2012 - 07.2015
High School Diploma - undefined
Ridgeland High School