Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Olivia Smith

Knoxville

Summary

I enjoy making connections with customers and my coworkers. I have been a multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Salon Azure
03.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

House Cleaner

Rebekah Carrier Cleaning
06.2016 - 02.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.

House Cleaner

Self-employeed
06.2011 - 06.2016
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.

Education

High School Diploma -

Penn Foster High School
Knoxville, TN
05-2011

Skills

  • Money handling
  • Decision-making
  • Customer relations
  • Team motivation
  • Goal setting
  • Verbal and written communication
  • Adaptability and flexibility
  • Organizational skills
  • Problem resolution
  • Active listening
  • Professional and courteous

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Volunteer Work
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Avid Reader
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Watching Movies and TV Shows
  • Fashion and Style
  • Acting and Theater

Timeline

Assistant Manager

Salon Azure
03.2021 - Current

House Cleaner

Rebekah Carrier Cleaning
06.2016 - 02.2021

House Cleaner

Self-employeed
06.2011 - 06.2016

High School Diploma -

Penn Foster High School

Similar Profiles

CREATE PROFILE
Olivia Smith