Olivia Smith
Red Hook
Summary
Dynamic and engaging professional with experience at VFW, excelling in bar restocking and safe service compliance. Proven ability to handle difficult customers with emotional intelligence while maintaining a well-organized workspace. Committed to continual improvement and fostering positive environments, demonstrated through effective communication and problem-solving skills. I don't have as much training as id like, but with more time behind the bar i will make a great bartender.
Overview
5
5
years of professional experience
Work History
Golf Simulator/Bartender
VFW
03.2025 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- im still learning to make some mixed drinks, but with a little more training and work, i will get it down!
Babysitter at a Childcare Program
Red Hook Elementary
09.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Made sure children were happy with the projects i prepared
- worked with others to resolve a problem relating a child
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
Deli Clerk/Cook's Assistant
Catalinas Deli
10.2024 - 02.2025
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Brewed coffee and tea and changed out drink station syrups.
Restaurant Hostess
Terrapin
09.2022 - 05.2023
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Checked in with servers to confirm preparedness before seating customers.
Summer Camp Counselor
Black Snake Brewery
06.2022 - 09.2022
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Worked with children of varying age, interest, skill, and developmental levels.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Administered first aid quickly to provide health and safety to campers.
- Trained staff members on conducting events and following safety procedures.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Collaborated with other recreation staff in developing new recreational activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Pizza Maker
Lucoli
09.2020 - 09.2021
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Coached new workers on store policies, pizza making, and dough preparation.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
Education
Associate of Arts - Psychology
Columbia Greene
Hudson NY 01-2026
Skills
- Health codes compliance
- Bar restocking
- Safe service compliance
- Basic accounting
- Engaging personality
- Handling difficult customers
- Outgoing personality
- Dining room management
- Food service
- Cash register operation
- Able to stand as many hours as needed
- Overnight care
- Behavior monitoring
- Routine management
- Park supervision
- Keeping children safe
- Discipline
- Basic first aid
- Emotional intelligence
- Homework assistance
- Dining crew workflow optimization
- Table setting arrangements
- Dining customer service
- Compassionate communication
- Issue identification and resolution
- Problem-solving
- Safety awareness
- Health and wellness
- Safety guidelines
- Fitness instruction
- Lesson planning
Timeline
Golf Simulator/Bartender
VFW
03.2025 - Current
Deli Clerk/Cook's Assistant
Catalinas Deli
10.2024 - 02.2025
Babysitter at a Childcare Program
Red Hook Elementary
09.2022 - Current
Restaurant Hostess
Terrapin
09.2022 - 05.2023
Summer Camp Counselor
Black Snake Brewery
06.2022 - 09.2022
Pizza Maker
Lucoli
09.2020 - 09.2021
Associate of Arts - Psychology
Columbia Greene
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