Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Olivia Smith

Richmond,USA

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

6
6
years of professional experience

Work History

Inbound Sales Lead Manager

USA Land Group
Richmond, VA
07.2025 - Current
  • Managing all inbound and outbound calls to generate sales for purchase sales agreements or listing agreements
  • Collecting data and researching each seller we send an offer letter to
  • Responsible for seeing if the seller agrees to work with us. Connect with minimum of 200 sellers per week
  • Schedule appointments every day to speak with sellers about our purchase sales agreement or refer to our local land agents
  • Work with realtors to ensure the listings are being signed
  • Manage my own book of business to ensure every seller is attended to and being serviced
  • Outbound phone calls to realtors and sellers to ensure everything is running smoothly for the close

Sales Account Executive/Account Manager

Homes.com (CoStar)
Richmond, VA
01.2024 - 11.2024
  • Responsible for the account management of a book of business containing over 50 clients
  • Successfully prospect and close real estate agents to ensure my book is continuing to increase while servicing existing clients
  • Cold call real estate agents to create a relationship and continue the rapport through partnership
  • Partner with real estate agents to help enhance their business
  • Present and demonstrate the product we are selling to at least 5 agents per week
  • Work with my sales team to improve sales tactics and improve cold call to demo ratios

Freight Broker/Account Manager

Total Quality Logistics
Richmond, VA
09.2020 - 07.2023
  • Responsible for the account management of a book of business containing various clients
  • Successfully prospect and close at least 1 client per week, keep all existing clients up to date and ensure sales for the company are increasing
  • Help my clients 24/7 with their shipping needs, set up operations to get a shipment from Point A to Point B
  • Partner with carriers for each shipment and ensure they are on tracking, providing updates, and on time for their pick-ups and deliveries
  • Train two assistants to be able to work the operational side while I provide updates and keep constant communication with my clients and carriers
  • Work on projects with up to 1,000 shipments per bid. Work with clients domestically and internationally on an average of 60-70 hours per week

Sales Group Leader

Total Quality Logistics
Richmond, VA
07.2021 - 06.2023
  • Help junior brokers learn the sales cycle and how to prospect
  • Help teach different ways to approach a sales call, different sales techniques, and efficient ways to close companies
  • Guide new employees on the ropes of operating your own book of business and sit in on calls or meetings they have set up
  • Lead sales team meetings once every two weeks to ensure everyone is getting all their questions answered and are on track with their goals
  • Ensure they are hitting all their sales goals within the company and using my book of business as a role model for their success

Intern

Naples Trust Company
Naples, FL
05.2019 - 08.2019
  • Set up meetings for existing and new clients, created excel spreadsheets for weekly and monthly finances, and greet clients when they come in
  • Ensure that the clients and sales representatives are both set for the meeting times, receive and make phone calls to help build accounts with new prospects

Education

Bachelor's Degree - Psychology

James Madison University
Harrisonburg, VA
05.2020

Skills

  • Sales strategy
  • Customer relationship management
  • Prospecting techniques
  • Closing techniques
  • Account management
  • Team leadership
  • Negotiation skills
  • Communication skills
  • Problem solving
  • Time management
  • Presentation skills
  • Pipeline management
  • Lead generation
  • Sales presentations
  • Territory and account management
  • Sales operation

Accomplishments

  • MVP for 800% YOY Growth for Sales in 2021 at Total Quality Logistics
  • Sales Group Leader Promotion in 2021 at Total Quality Logistics
  • Senior Broker Promotion in 2022 at Total Quality Logistics
  • Sales Shark Award for Best Demo to Close Ratio for the months of February and May of 2024 at Homes.com

Timeline

Inbound Sales Lead Manager

USA Land Group
07.2025 - Current

Sales Account Executive/Account Manager

Homes.com (CoStar)
01.2024 - 11.2024

Sales Group Leader

Total Quality Logistics
07.2021 - 06.2023

Freight Broker/Account Manager

Total Quality Logistics
09.2020 - 07.2023

Intern

Naples Trust Company
05.2019 - 08.2019

Bachelor's Degree - Psychology

James Madison University

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