Olivia Smith
Summary
Performance-driven retail specialist dedicated to exceeding loyalty goals and maintaining exceptional service standards. Proven ability to accurately manage transactions and streamline omni-channel fulfillment, contributing to a seamless shopping experience and operational excellence.
Overview
5
5
years of professional experience
Work History
Retail Sales & Customer Solutions Specialist
Brand Retail Services
05.2021 - Current
- Welcomed every shopper with immense positive energy and enthusiasm, consistently exceeding corporate Loyalty goals by maximizing new DSW VIP member sign-ups.
- Operated advanced registers, managed cash transactions with 100% accuracy, and utilized corporate iPhones to complete in-store and digital orders.
- Collaborated with Customer Experience Leader (CEL) to resolve customer situations effectively, contributing to top-tier service scores.
- Maintained neat, clean, and safe shopping environment by clearing walkways, organizing stock, and prioritizing housekeeping tasks to enhance customer experience.
- Executed end-to-end multi-channel fulfillment process by locating items, inspecting product conditions, and finalizing packaging to ensure timely order completion.
- Processed inbound freight shipments efficiently, organized stockrooms, and returned merchandise to shelves according to strict floor guidelines.
- Actively participated in daily team meetings and ongoing training, remaining highly responsive to open coaching and developmental feedback.
Skills
- Customer-Centric Service
- Customer Engagement
- Omni-Channel Fulfillment
- Retail Merchandising
- Technology & Digital Ordering
- Logistics & Stockroom Management
Timeline
Retail Sales & Customer Solutions Specialist
Brand Retail Services
05.2021 - Current