Olivia Snyder
WILMINGTON OUTDOOR MICROSCHOOL
Wilmington,NC
7
Certification
9
Years of experience
7
years of post-secondary education
Relationship-focused program leader with experience across education, healthcare, and community settings. Manages daily operations, coordinates staff and volunteers, and builds strong partnerships with families, participants, and community organizations to support smooth delivery, safe environments, and positive experiences.
Work History
Lead Guide & Coordinator
5 Months- Coordinated multiple programs, events, and projects from planning through execution, prioritizing tasks to meet deadlines and maintain program quality.
- Managed day-to-day program operations, ensuring effective scheduling, logistics, safety, and support for students and families.
- Coordinated transportation, equipment, supplies, schedules, and staffing to support safe and effective program delivery.
- Built strong relationships with families, students, community partners, and local organizations to support program goals and create positive experiences.
- Maintained ongoing communication with families and community members, addressing questions and concerns while adapting plans to meet evolving needs.
- Created and delivered interdisciplinary educational programs aligned with student needs, organizational goals, and available community resources.
- Noticed operational and program issues, developed solutions, and improved processes to support consistent program delivery.
- Mentored students and staff through relationship-centered support focused on communication, independence, collaboration, and personal growth.
AGS CoCare HELP Program Coordinator
5 Months- Supported day-to-day rollout of hospital-based program by balancing patient needs, volunteer availability, staffing coverage, and program requirements.
- Helped onboard, train, schedule, and support volunteers while keeping communication clear and engagement consistent.
- Served as main contact for volunteers, answered questions, resolved challenges, and helped volunteers succeed in roles.
- Tracked program participation and compliance to identify barriers, enhancing volunteer and patient experience.
- Built individualized care plans from participant needs and adjusted support strategies based on feedback and outcomes.
- Coordinated quality improvement activities across multiple levels, ensuring timely completion of program milestones.
- Collaborated with staff and leadership to gather feedback, refining program processes and enhancing communication effectiveness.
- Maintained compliance with established program protocols and requirements in clinical research environment.
Senior Center Manager
2 Years 8 Months- Directed daily operations and program delivery across two community centers while coordinating staff, volunteers, community members, agencies, and outside partners.
- Led hiring, onboarding, training, scheduling, performance reviews, and ongoing guidance for 9 employees to enhance team capacity.
- Managed nearly $200,000 in operating budgets, purchasing, inventory, facilities, and maintenance.
- Developed tracking systems for participation, program activity, and outcomes to align with organizational goals and pinpoint improvement opportunities.
- Coordinated logistics for county-wide virtual senior center and facilitated training for 9-member volunteer registration team.
- Built community partnerships to broaden programming and meet needs of diverse populations.
- Served as main contact for staff, community members, partners, and stakeholders, resolving concerns quickly and professionally.
- Took part in evaluation and selection of new client management software through formal RFP process.
Center Program Coordinator
3 Years 7 Months- Coordinated programs, activities, and community events to align with participant needs and organizational goals, enhancing community engagement.
- Built relationships with community partners, facility personnel, volunteers, and program participants to support smooth program delivery.
- Recruited and trained new volunteers while providing ongoing guidance and coordination.
- Resolved participant questions, complaints, and sensitive concerns with empathy and professionalism, ensuring high satisfaction and trust.
- Supervised temporary staff, managing scheduling and timekeeping to ensure consistent program coverage and effective service delivery.
Recreation Service Representative
1 Year 5 Months- Managed daily registrations, transactions, records, activity reports, rosters, and memberships with precision to ensure seamless operations.
- Assisted guests with program details, memberships, registrations, and facility rentals to enhance guest experience.
- Resolved customer concerns and unexpected issues quickly while keeping environment welcoming and professional.
- Built positive connections with community members while answering questions, addressing concerns, and supporting sensitive situations.
Education
M.S. - Gerontology
B.A. - Recreation Management
B.A. - Kinesiology
Skills
Program coordination
Implementation of educational programs
Program evaluation
Client relationship management
Volunteer management
Community collaboration
Team collaboration
Mentoring and coaching
Active listening and communication
Implementation of educational programs
Project management
Contract management
Operations management
Process improvement
Data analysis
Strategic planning
Risk management
Policy implementation
Change management
Budget control
Certification
- CITI-RCR Certification
- CITI Human Research Biomedical Research Investigators & Key Personnel
- CITI Good Clinical Practice (US FDA Focus)
- Salt Lake County Management Certificate Program
- Salt Lake County Supervisory Certificate Program
- Salt Lake County Supervisor Bootcamp
- Google Project Management Certification
Timeline
Lead Guide & Coordinator
WILMINGTON OUTDOOR MICROSCHOOL
04.2026 - 09.2026Read More
AGS CoCare HELP Program Coordinator
UNIVERSITY OF UTAH HEALTH
11.2025 - 04.2026Read More
Senior Center Manager
SALT LAKE COUNTY AGING & ADULT SERVICES
03.2023 - 11.2025Read More
UNIVERSITY OF UTAH
M.S. from Gerontology
08.2022 - 08.2024Read More
Center Program Coordinator
SALT LAKE COUNTY AGING & ADULT SERVICES
08.2019 - 03.2023Read More
Recreation Service Representative
DENVER PARKS AND RECREATION
01.2018 - 06.2019Read More
METROPOLITAN STATE UNIVERSITY OF DENVER
B.A. from Recreation Management
08.2017 - 12.2018Read More
COLORADO MESA UNIVERSITY
B.A. from Kinesiology
01.2013 - 04.2016Read More