Olivia Solis
Lexington,MI
Summary
Experienced culinary professional with 15+ years in the industry, specializing in culinary leadership with a stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Dedicated to complete knowledge of company products and services for optimized customer service.
Hardworking and focused professional offering excellent communication, planning and prioritization skills. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dedicated to providing exceptional customer service in any environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Cook
Chartwells
10.2018 - Current
- Lead kitchen team to deliver high-quality meals, enhancing satisfaction and efficiency.
- Coordinate inventory management, reducing waste and optimizing resources.
- Train staff, fostering collaboration and compliance with safety standards.
- Resolve challenges swiftly, ensuring smooth operations and consistent quality.
- Streamline food preparation, boosting productivity and output.
- Implement data-driven inventory management strategies, minimizing waste and optimizing stock levels for cost-effective kitchen operations.
- Maintain rigorous adherence to food safety standards and health regulations, ensuring impeccable kitchen hygiene and operational excellence in all aspects of food service.
Manager
Wimpy's
04.2006 - 09.2010
- Led team to enhance customer satisfaction, boosting repeat visits through improved service strategies.
- Managed daily operations, optimizing efficiency and reducing wait times significantly.
- Trained staff in customer service, resulting in improved feedback and increased team productivity.
- Resolved customer complaints effectively, enhancing overall brand reputation.
Education
Certificate of Applied Studies - Food and Beverage Operations
Pittsburg Institute of Arts
East Pittsburgh, PA08.2014
Skills
- Effective team leadership
- Culinary operations management
- Food safety certification
- Experience with Skyword POS
- Optimized kitchen workflow
- Allergen awareness training
- Clear and concise communication
- Budgeting and cost control
- Customer service excellence
- Strong attention to detail
- Empathetic listener
- Creative thinking and problem-solving
- Goal setting
- Staff training and development
Certification
- ServSafe 12/21/2022 to 12/21/2027 cert # 23081098
Courses
- Culinary Master Class | Chartwells
- Dec 2023
Timeline
Lead Cook
Chartwells
10.2018 - Current
Manager
Wimpy's
04.2006 - 09.2010
Certificate of Applied Studies - Food and Beverage Operations
Pittsburg Institute of Arts
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