Olivia Spence
West Liberty,OH
Summary
Training supervision leader with experience guiding staff in fast-paced environments through clear, calm communication. Provides patient care through clinical assessment, infection control practices, and evidence-based workflows. Maintains accurate documentation and strong patient advocacy to support safe outcomes.
Overview
18
18
years of professional experience
Work History
Head Bartender
Mad River Farm Market
West Liberty, Ohio
10.2019 - 08.2026
- Assisted with daily bartending tasks at Mad River Farm Market bar. for Mad River Farm Market bar service.
- Trained bartenders on drink recipes and service techniques to enhance service quality. on drink recipes, service standards, and guest care.
- Prepared cocktails, beer, and wine from a farm market beverage menu.
- Completed bar opening, closing, cleaning, and restocking tasks.
- Collaborated with kitchen staff to synchronize food and drink service timing. on food and drink timing.
- Resolved customer complaints and disputes, ensuring high levels of guest satisfaction.
- Resolved customer concerns professionally while following company policies and procedures.
- Tracked cash register transactions during shift to maintain sales accuracy.
Head Preschool Teacher
YMCA Urbana
Urbana, Ohio
06.2017 - 09.2019
- Planned age-appropriate lessons using YMCA curriculum and daily schedules.
- Monitored children's engagement and safety during play, meals, transitions, and outdoor activities.
- Followed safe classroom routines aligned with YMCA child care guidelines.
- Supported preschool classroom activities at YMCA Early Learning Center.
- Recorded child development observations and communicated progress to families and staff to support individual growth.
- Provided daily updates to parents about children's activities and developmental milestones, fostering strong home-school connections.
- Used positive guidance techniques to support classroom behavior.
- Worked with YMCA staff on lesson planning and center routines.
- Taught proper hygiene habits, including hand washing and brushing teeth after meals.
Manager
Mcdonalds
London, Ohio
02.2009 - 04.2017
- Managed McDonald's shift operations and supported daily front-of-house workflow.
- Scheduled staff and adjusted coverage to align with customer traffic patterns.
- Trained crew on service standards, food safety, and restaurant procedures.
- Facilitated crew communication to maintain smooth teamwork during peak service times.
- Monitored cash handling, ensured register accuracy, and executed closing drawer procedures.
- Performed inventory checks, stock rotation, and supply ordering for McDonald's.
- Maintained cleanliness, sanitation, and health code compliance across restaurant areas.
- Addressed customer concerns directly to ensure satisfaction. Supported supported friendly service.
- Applied customer service standards and resolved customer problems to support quality service.
Education
Bachelor of Science - Registered Nursing
Clark State Community College
Springfield, OH01-2028
Skills
- Cocktail preparation
- Beverage menu knowledge
- Drink presentation
- Point of sale systems
- Cash register management
- Health and safety compliance
- Bar cleanliness
- Service quality assurance
- Service coordination
- Customer service
- Customer engagement
- Guest care
- Team management
- Team training
- Team communication
- Product knowledge
- Customer advocacy
Timeline
Head Bartender
Mad River Farm Market
10.2019 - 08.2026
Head Preschool Teacher
YMCA Urbana
06.2017 - 09.2019
Manager
Mcdonalds
02.2009 - 04.2017
Bachelor of Science - Registered Nursing
Clark State Community College