Genna Steitz
Canal Winchester
Summary
I am a hardworking and honest job seeker with strong organizational skills eager to secure a Dental Dental Receptionist/ Office Manager position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Office Manager
Southwest Dentistry
08.2022 - 04.2025
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Process Payroll for staff and doctors. Kept track of all vacation time for employees.
Dental Assistant/ Dental Receptionist
Dr. George Gulu D.D.S
11.2020 - 08.2022
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Managed patient billing processes for timely, accurate payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed payroll
Education
High School Diploma -
Eastland Career Center
Groveport, OHSkills
- Customer service
- Organizational skills
- Billing
- Payroll processing
- Credit and collections
- Scheduling
- Mail handling
- Employee training
- Scheduling and coordinating
- Teamwork and collaboration
- Documentation and reporting
Timeline
Office Manager
Southwest Dentistry
08.2022 - 04.2025
Dental Assistant/ Dental Receptionist
Dr. George Gulu D.D.S
11.2020 - 08.2022
High School Diploma -
Eastland Career Center
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