OLIVIA STEPHENS
St Louis,MO
Summary
Nearly four years of customer experience based roles, with multiple companies known for excellence service. Able to solve problems empathetically and confidently, with the customer in mind. Seeks out conversation and connection, both professionally and in own time.
Overview
4
4
years of professional experience
Work History
Barista
Kaldi's Coffee
10.2025 - Current
- Maintained cleanliness and organization of work areas.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made food to order during peak mealtimes, handling raw ingredients and operating a flattop grill.
- Can stay reliably planted in position to ensure optimal efficiency.
Sales Associate
Walt Disney World
08.2024 - 08.2025
- Fostered a connection with every guest, and kept their unique experiences in mind with every action.
- Raised over one thousand dollars for the Disney Conservation Fund through guest donations, procured by asking during the check-out process.
- Worked to maintain the 'Show' of Disney, stayed strictly professional while in view of any guest.
- Worked frequently outside in Florida weather for a majority of the workday.
- Trained in food safety and served alcohol within the federal law.
- Worked in close proximity to young children, acted with an emphasis on making their experience special.
- Experienced in working as late as 2AM
Customer Engagement Intern
Unigroup
04.2024 - 08.2024
- Made outreach calls the majority of the workday, explaining the company's purpose and providing a 'good hook' to inspire interest in the service.
- Memorized a script depending on the answers a customer gave during a call.
- Provided verbal monetary estimates over the phone to customers.
- Worked within a team of under 15, experienced in incentives and friendly competition to promote statistics.
Barista
The Grind
09.2023 - 05.2024
- Memorized and was adaptable to a long, dynamic, ever-changing drink menu.
- Maintained a working relationship with the owner of the business, and upheld the resulting standards.
Barista
Starbucks
02.2022 - 08.2023
- Upheld excellent communication throughout the store, thrived in the fast-paced and intense environment.
- Often selected to complete unique tasks based on skillset.
- Experienced with opening and closing the store to the fullest, frequently beginning at four in the morning.
- Worked extremely efficiently to keep company standards met regarding the speed of the service given, customer communication, and the quality of the product that left the bar.
Education
High School Diploma -
University of Missouri
Columbia, Missouri, MO08-2023
Skills
- Customer service
- Cash handling
- Communication within a team
- Upselling and informing
- Multitasking
- Alcohol/food safety training
- Problem Solving
- Early/late hours
Timeline
Barista
Kaldi's Coffee
10.2025 - Current
Sales Associate
Walt Disney World
08.2024 - 08.2025
Customer Engagement Intern
Unigroup
04.2024 - 08.2024
Barista
The Grind
09.2023 - 05.2024
Barista
Starbucks
02.2022 - 08.2023
High School Diploma -
University of Missouri