
Dynamic professional with proven leadership as Head Lifeguard at Southtowns YMCA, excelling in emergency response and team training. Recognized for enhancing staff preparedness and maintaining safety standards. Strong client communication skills developed as an Office Assistant, ensuring confidentiality and efficient document management. Committed to service excellence and operational efficiency.
Personable and positive individual with passion for animals and customer service. Possesses comprehensive understanding of pet care and medical terminology, along with proficiency in managing appointment scheduling and client communications. Dedicated to ensuring seamless experience for clients and their pets, enhancing overall clinic efficiency.
Supervised daily pool operations, ensuring safety protocols and cleanliness standards were consistently maintained. Trained and mentored junior lifeguards in rescue techniques and emergency response procedures. Developed and implemented training programs to enhance staff preparedness for aquatic emergencies. Conducted regular safety drills to assess team readiness and improve response times during incidents.
Maintained confidentiality in handling sensitive and personal information regarding client files Prepped files by pulling important documents, staples, clips, etc. to get ready for scanning. Scanned files into database for safekeeping. Closed, alphabetized and filed away files.
Maintained a balanced cash drawer, ensuring accuracy. Accounting at the end of each shift. Provided backup support for other departments when. Needed showcasing versatility in the retail environment. Reduced wait times for customers by quickly processing. Transactions and maintaining an organized work area.
* Fear Free
* CPR and AED
* Lifeguard Training
* LIfeguard Management
* First Aid