Olivia Stoeber

Customer Service Representative

Publix

01.2023 - 11.2023

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided primary customer support to internal and external customers.
Utilized customer service software to manage interactions and track customer satisfaction.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Developed customer service policies and procedures to meet and exceed industry service standards.
Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Implemented and developed customer service training processes.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Managed timely and effective replacement of damaged or missing products.
Sought ways to improve processes and services provided.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Responded proactively and positively to rapid change.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Maintained up-to-date knowledge of product and service changes.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.

Summary

Overview

Work History

Team Member

Customer Service Representative

Education

GED -

Skills

Timeline

Team Member

Customer Service Representative

GED -

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