Olivia Strother
Kennesaw,GA
Summary
Motivated individual with a strong work ethic, and is able to work independently/remotely. Strong multitasker, who can stay organized and on-task as well as being willing to take on any challenge faced within the workplace. Strong communicator with team collaboration skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Employee
Bath And Body Works, Limited Brands
10.2021 - 10.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Shift Manager
Moes Southwestern Grill
08.2018 - 12.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Bachelor of Science - Criminology
University of West Georgia
Carrollton, GA12.2023
Skills
- Customer Satisfaction
- Task Initiative
- Customer Experience
- Employee Relations
- Excellent People Skills
- Attention to Detail
- Research
- Microsoft Office Suite
- Microsoft Proficiency
Certification
- Certificate in Prisoner Reentry and Community Corrections
Timeline
Employee
Bath And Body Works, Limited Brands
10.2021 - 10.2023
Shift Manager
Moes Southwestern Grill
08.2018 - 12.2020
Bachelor of Science - Criminology
University of West Georgia
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