Olivia Stroud
Austin,TX
Summary
Results-driven with proven ability to lead teams to success. Trained in multiple fields with strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security
5 STAR Event Services
04.2023 - Current
- Monitoring equipment and patrolling multiple music venues/ F1 events
- Performed investigations into security incidents or breaches, gathering evidence and providing recommendations for corrective actions
- Implemented and managed comprehensive security protocols to protect company assets, including physical premises, data systems, and intellectual property
- Implemented security best practices, safeguarding sensitive data and minimizing vulnerabilities.
Buyer
Pavement
06.2023 - 02.2025
- Worked with styling, maintaining, and stocking for the clothes. Checking out and helping customers.
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Responsible for selecting and purchasing items for resale within the store
- Analyzed market trends to inform purchasing decisions and optimize inventory levels.
Bellhop
JW Marriott
12.2022 - 04.2023
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner.
- Oversaw workflow during peak periods, optimizing team performance and response times.
- Increased guest loyalty through personalized interactions and attentive assistance with their needs.
- Promoted hotel amenities, upselling services when appropriate to enhance the guest''s stay experience.
Server/Assistant Manager
Burger 21
09.2021 - 02.2022
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Trained and mentored staff on customer service standards and operational procedures.
- Coordinated scheduling and resource allocation to optimize team productivity during peak hours.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
Team Member
Raising Cane's Restaurants
06.2020 - 02.2021
- Assisted in training new staff on standard operating procedures and safety protocols.
- Implemented inventory management practices to reduce discrepancies and improve accuracy.
- Monitored equipment performance, reporting issues to ensure timely maintenance and minimize downtime.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Sickles High School
Tampa, FL04-2022
Skills
- POS
- Computer proficiency
- Assistant Manager Experience
- Safety and security
- Critical thinking
- Problem resolution
Certification
- Guard Card
- TABC Certified
- Driver's License
- Security
Languages
English
Timeline
Buyer
Pavement
06.2023 - 02.2025
Security
5 STAR Event Services
04.2023 - Current
Bellhop
JW Marriott
12.2022 - 04.2023
Server/Assistant Manager
Burger 21
09.2021 - 02.2022
Team Member
Raising Cane's Restaurants
06.2020 - 02.2021
High School Diploma -
Sickles High School