Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Sullivan

Conway,AR

Summary

Professional hospitality worker, ready to excel in a new career. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Now equipped with a BBA in Accounting and excited to begin a career change using the foundational knowledge and other skills acquired along the way.

Overview

10
10
years of professional experience

Work History

Server

TGI Fridays
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Collaborated with team members for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Lead Toddler Teacher

Childcare Network
06.2022 - 04.2024
  • Provided care for toddlers ages 18 months to 2 1/2 years old,
  • Maintained a clean, organized classroom that met required health and safety standards according to state regulations.
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
  • Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
  • Developed strong rapport with each student by understanding their unique personalities, strengths, challenges, and goals.

Front of House Manager

TGI Fridays
12.2018 - 02.2022
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, which led to many repeat customers.
  • Improved staff retention and reduced training costs by fostering a supportive work environment.
  • Implemented successful marketing campaigns to increase patronage during traditionally slow periods.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Performed cash handling activities and secured nightly bank deposits.

Bartender/Server

TGI Fridays
11.2014 - 12.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Multi-tasked and maintained a positive attitude while caring for multiple parties at once.
  • Managed cash handling duties responsibly, ensuring accurate accounting during each shift.
  • Contributed to a positive work environment through effective teamwork and communication with coworkers.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new staff, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Promoted to management due to dedication, work ethic, and service quality.

Education

BBA - Accounting

University of Central Arkansas
Conway, AR
05.2024

Skills

  • Exceptional Customer Service
  • Positive Attitude
  • Time Management
  • Organizing
  • Oral Communication
  • Multi-tasking
  • Team Management
  • Conflict Resolution

Timeline

Server

TGI Fridays
04.2024 - Current

Lead Toddler Teacher

Childcare Network
06.2022 - 04.2024

Front of House Manager

TGI Fridays
12.2018 - 02.2022

Bartender/Server

TGI Fridays
11.2014 - 12.2018

BBA - Accounting

University of Central Arkansas

Similar Profiles

CREATE PROFILE
Olivia Sullivan