Olivia Swafford
Bremen,GA
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Inbound Receiving Clerk
Saddle Creek Logistic Services
07.2022 - Current
- Reduced processing time for incoming shipments by ensuring accurate documentation and timely communications with team members.
- Achieved operational efficiency by streamlining workflow processes within the receiving department, reducing backlogs during peak periods.
- Supported inventory control efforts by accurately documenting all product movements within the warehouse, enhancing overall traceability and accountability.
- Adapted quickly to changes in workload and priorities, maintaining a high level of productivity even during peak periods.
- Streamlined inbound receiving processes by implementing efficient organization and storage techniques.
- Actively participated in cross-functional teams to address warehouse improvement initiatives, providing valuable insights from an inbound receiving perspective.
- Maintained a clean and safe work environment by adhering to safety guidelines and promptly addressing potential hazards.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Assistant Manager
Captain Ds
06.2013 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Scale Operator
Pilgrims Pride JBS
06.2017 - 09.2018
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Contributed to a safe work environment by monitoring compliance with safety regulations and reporting potential hazards.
- Communicated with operators to share information related to product.
- Complied with safety regulations to avoid potential injuries and support company goals.
Customer Service Representative
SMIone
10.2016 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Villa Rica High School
Villa Rica, GA05.2013
Skills
- Warehouse Safety
- Workplace Cleanliness
- Shipping and receiving
- Stock organization
- Adaptable to change
- Maintaining equipment
- Teamwork and Cooperation
- Self-Motivated and Independent
- Attention to Detail
- Punctual and Reliable
- Effective Communication
- Safety Procedures
Timeline
Inbound Receiving Clerk
Saddle Creek Logistic Services
07.2022 - Current
Scale Operator
Pilgrims Pride JBS
06.2017 - 09.2018
Customer Service Representative
SMIone
10.2016 - 08.2017
Assistant Manager
Captain Ds
06.2013 - 07.2022
High School Diploma -
Villa Rica High School
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