Olivia Swain
Uniontown
Summary
Motivated marketing and sales professional with a Bachelor's degree in Marketing and a Sales Certificate from Cleveland State University. Possesses two years of leadership and customer-focused experience with strong skills in team management, problem-solving, critical thinking, and multitasking. Fast learner with a proven ability to adapt quickly, achieve business goals, and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Manager
Surf Bagel
Lewes, Delaware
04.2025 - 05.2026
- Managed daily operations to ensure business objectives and performance goals were met.
- Led, trained, and supervised team members to maintain high standards of customer service and productivity.
- Identified and resolved operational and customer-related issues in a timely and professional manner.
- Coordinated staff schedules and delegated responsibilities to optimize workflow.
- Fostered a positive team environment focused on efficiency, accountability, and customer satisfaction.
Cashier
Surf Bagel
Millsboro, DE
05.2024 - 04.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product selection and inquiries to drive satisfaction.
- Collaborated with team members to ensure smooth operations during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
Receptionist
Belden Nails and Spa
North Canton, OH
05.2021 - 01.2024
- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Coordinated client consultations, enhancing overall customer satisfaction and experience.
- Assisted with inventory management, tracking supplies to maintain optimal stock levels.
- Processed client payments accurately, maintaining financial records with attention to detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Business Administration - Marketing
Cleveland State University
05-2024
Sales Certificate - Marketing & Sales
Cleveland State University
Skills
- Search Engine Optimization (SEO)
- Analytics & Performance Tracking
- Customer Relationship Building
- Sales Strategies
- Technical Skills
- Microsoft Office Suite
- Project Management Tools
- Business Communication Platforms
- Meeting Coordination
- Professional Skills
- Critical Thinking
- Problem Solving
- Team Leadership
- Multitasking
- Time Management
- Communication
- Fast Learning & Adaptability
- Staff training and development
- Staff management
- Operations management
- Schedule preparation
- Safety procedures
- Computer skills
- Hiring and training
Timeline
Manager
Surf Bagel
04.2025 - 05.2026
Cashier
Surf Bagel
05.2024 - 04.2025
Receptionist
Belden Nails and Spa
05.2021 - 01.2024
Sales Certificate - Marketing & Sales
Cleveland State University
Bachelor of Business Administration - Marketing
Cleveland State University
Additional Information
Available for Marketing, Sales, Business Development, and Customer Success opportunities.