Olivia Switalski
Athens,OH
Summary
Dynamic and enthusiastic individual majoring in Restaurants, Hotels, and Tourism, driven by a strong passion for customer service and hospitality. Equipped with a solid foundation in leadership and community service, eager to thrive in a fast-paced environment while continuously learning and growing. Possesses a comprehensive understanding of teamwork and event coordination, complemented by exceptional organizational and communication skills. Prepared to leverage and further develop these abilities within the hospitality and tourism sectors.
Overview
4
4
years of professional experience
Work History
Student Leader
Nelson Market
01.2026 - Current
- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
- Trained new employees on company policies, procedures, and equipment usage.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Organized daily briefings to communicate objectives and motivate team members effectively.
Front End Associate
Nelson Market
08.2025 - 12.2025
- Assisted customers in locating products and providing detailed information on features and benefits.
- Operated point-of-sale system to process transactions efficiently and accurately.
- Collaborated with team members to optimize inventory management and product placement.
- Monitored stock levels regularly to identify restocking needs and prevent shortages.
Food Service Associate
Chagrin Valley Country Club
05.2025 - 08.2025
- Assisted in managing daily operations, ensuring smooth service flow and timely delivery of orders.
- Collaborated with team members to maintain a clean and organized work environment.
- Delivered exceptional customer service in fast-paced dining environment.
- Prepared and presented food items following club standards and safety protocols.
- Set up buffet service and dining areas for up to 250 guests per shift.
Team Member
Dairy Queen
05.2024 - 11.2024
- Managed customer interactions, ensuring a positive and welcoming atmosphere.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Prepared and served food items according to Dairy Queen standards and safety protocols.
- Maintained cleanliness of workstations and dining areas, ensuring a welcoming environment for customers.
Crew Member
Dunkin' Donuts
03.2024 - 08.2024
- Efficiently handled customer orders and transactions, maintaining high accuracy and speed.
- Contributed to a 15% increase in customer satisfaction scores through friendly and attentive service.
- Assisted in training new employees, fostering a collaborative and supportive team environment.
Team Member
Chick-fil-A
07.2022 - 10.2022
- Assisted in daily operations, including food preparation and order fulfillment.
- Operated point-of-sale system, processing customer transactions accurately and efficiently, serving up to 90 guests per shift.
- Assisted in training new team members on operational procedures and customer service best practices.
- Maintained a clean and safe work environment, adhering to health and safety standards.
Education
Bachelor of Science - Restaurants, Hotels, and Tourism
Ohio University
Athens, Ohio01.2028
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Database Management & Data Entry
- Customer Service & Client Relations
- Scheduling & Calendar Management
- Customer Service
- Problem-Solving
- People Skills
- Time Management
Timeline
Student Leader
Nelson Market
01.2026 - Current
Front End Associate
Nelson Market
08.2025 - 12.2025
Food Service Associate
Chagrin Valley Country Club
05.2025 - 08.2025
Team Member
Dairy Queen
05.2024 - 11.2024
Crew Member
Dunkin' Donuts
03.2024 - 08.2024
Team Member
Chick-fil-A
07.2022 - 10.2022
Bachelor of Science - Restaurants, Hotels, and Tourism
Ohio University