As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Looking to expand my experience with a reputable business that offers opportunity for advancement.
Work History
Ambulatory Technician
4 Months
University of Rochester Medicine | 06.2026 - Current
Greet and assist patients while creating a welcoming and professional environment.
Obtain and document patient vital signs and relevant information.
Identify and communicate patient concerns or needs to appropriate providers.
Use electronic computer systems to accurately document and update patient information.
Prepare rooms and supplies for medical procedures.
Assist with and chaperone patient procedures according to established protocols.
Provide reassurance and support to patients when appropriate.
Clean and prepare procedure rooms following patient visits.
Organize, stock, and maintain supply areas.
Check medical supplies for expiration dates and maintain an organized inventory.
Communicate consistently and professionally with physicians, providers, patients, and coworkers.
Gender Wellness
Crew Member
3 Years 8 Months
Dunkin' | 02.2023 - Current
Provide friendly and efficient customer service in a fast-paced environment.
Take customer orders and accurately process transactions.
Prepare beverages, food items, donuts, bagels, and muffins according to company standards.
Handle cash and point-of-sale transactions accurately.
Maintain clean, organized, and sanitary work areas.
Complete opening and closing procedures.
Restock products and supplies to maintain efficient operations.
Work collaboratively with team members to provide timely and accurate service.
Follow food safety, cleanliness, and operational procedures.
Crew Member
6 Years 5 Months
Yia Yia's Ice Cream Shoppe | 05.2020 - Current
Provide friendly customer service and assist customers with orders.
Prepare and serve ice cream and other menu items.
Process customer payments and handle cash accurately.
Maintain clean and organized customer and work areas.
Stock supplies and products as needed.
Complete opening and closing responsibilities.
Work effectively with coworkers to maintain efficient daily operations.
Ski Instructor
3 Months
Brantling Ski & Snowboard Center | 12.2019 - 03.2020
Instructed children and adults in skiing techniques and safety.
Adapted instruction to accommodate different skill levels and learning styles.
Communicated clearly with students, parents, and families.
Worked collaboratively with other instructors to provide a safe and positive experience.
Monitored students and maintained awareness of safety conditions.
Built positive relationships with students while encouraging confidence and skill development.
Education
Bachelor of Science - Business Management And Spanish
SUNY Brockport | Brockport, NY | 01-2028
Bachelor of Science - Theater And Spanish
SUNY Fredonia | Fredonia, NY
Completed 86 credit hours with a GPA of 4.0
Regents Diploma
Williamson Central High School | Williamson, NY | 01-2023
Skills
Electronic Documentation
Customer Service
Inventory & Stocking
Supply Chain Management
Patient Check-in Management
Teamwork & Collaboration
Problem Solving
Rapid adaptability
Works Well Under Pressure
Patient Care Adaptability
Detail orientation
Coworker training
Clinical Task Management
AWARDS & CERTIFICATIONS
Seal of Biliteracy — English & Spanish, Earned upon high school graduation in 2023
Languages
Spanish
Limited Working
Timeline
Ambulatory Technician
University of Rochester Medicine
06.2026 - CurrentRead More
Crew Member
Dunkin'
02.2023 - CurrentRead More
Crew Member
Yia Yia's Ice Cream Shoppe
05.2020 - CurrentRead More
Ski Instructor
Brantling Ski & Snowboard Center
12.2019 - 03.2020Read More
SUNY Brockport
Bachelor of Science from Business Management And Spanish
District West Ambulatory Stroke Occupational Therapist at Prince County HospitalDistrict West Ambulatory Stroke Occupational Therapist at Prince County Hospital