Olivia Tate
Philadelphia,PA
Summary
Collaborative and dedicated Senior Customer Experience Consultant successful at managing multiple priorities with a positive attitude. Experienced in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Senior Customer Experience Consultant
Maersk
08.2024 - Current
- Spearhead system enhancements that improve customer usability and streamline operational efficiency
- Promote cross-selling opportunities by onboarding customers into the company’s depot system, enabling access to a broader range of services and products
- Leverage Excel and data analytics tools to design and deliver KPI reports that provide actionable insights for customers
- Create and maintain a multitude of SOPs, IOPs, and QRGs for process standardization and improvement
Senior Customer Experience Consultant
Maersk
11.2023 - 08.2024
- Developed strategic partnerships with carriers to fulfill challenging delivery requests across multiple time zones within tight deadlines
- Facilitated proactive issue resolution by maintaining clear lines of communication between customers and relevant departments in a high-pressure environment
- Ensured seamless end-to-end shipment lifecycle execution by monitoring carrier performance, achieving on-time deliveries and driving significant cost savings
- Understood account’s business requirements and maintained operational service levels according to defined IOPs, SOPs, and KPIs
Customer Service Supervisor
Maersk - Performance Team
01.2023 - 11.2023
- Achieved the opportunity to move team members from contractors to company employees based on exemplary performance
- Maintained customer satisfaction by providing alternate warehousing solutions during peak season
- Optimized organizational productivity through regular skillset evaluations and subsequent work responsibility modifications
- Limited demurrage and detention through efficient logistical processes and communication networks
- Collaborated with cross-functional teams to streamline communication andand ensure adherence to agreed service level commitments
Education
BBA - International Business
Temple University
Philadelphia, PA01.2023
Accomplishments
- Maersk STAR award, May 2023
- Maersk SPOT award, April 2024
- Maersk STAR award, March 2025
- Maersk STAR award, June 2025
- Customer Obsession – Team Celebration & Recognition: Successful completion of a 9+ month customer implementation, July 2025
- Fun Bunch Member, August 2024 - Present
Timeline
Senior Customer Experience Consultant
Maersk
08.2024 - Current
Senior Customer Experience Consultant
Maersk
11.2023 - 08.2024
Customer Service Supervisor
Maersk - Performance Team
01.2023 - 11.2023
BBA - International Business
Temple University