Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Tavake

Aurora,CO

Summary

  • Customer Service Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
  • Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
  • Warehouse Assistant Dedicated professional trained in picking, packing and shipping orders. Delivers reliable service against daily targets with superior work ethic and team-oriented mindset. Successful at supporting accomplishments and maintaining safety standards.
  • Productive Warehouse Assistant offers top skills in stock and good movement, heavy equipment operations and product packaging and labeling. Maintains accurate, thorough records and consistently adheres to delivery schedules. Meets targeted goals to increase company profitability.

Overview

12
12
years of professional experience

Work History

Warehouse Assistant

Amazon
Aurora, CO
06.2019 - 11.2020
  • Received and processed incoming orders, ensuring accuracy of information.
  • Verified stock inventory levels and maintained records of items shipped and received.
  • Packed goods for shipment, including labeling boxes and preparing shipping documents.
  • Organized warehouse racks to ensure efficient storage of goods.
  • Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
  • Reported any damaged items or discrepancies in shipments to supervisor immediately.
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.

Parcel Handler

UPS
Denver, CO
04.2018 - 10.2018
  • Unloaded parcels from delivery trucks and sorted them into designated bins.
  • Scanned incoming packages to record their arrival in the system.
  • Verified accuracy of labels, barcodes, and other information on parcels.
  • Operated forklifts, pallet jacks, and other equipment to move large shipments.
  • Inspected parcels for signs of damage before accepting them into the warehouse.
  • Maintained a safe working environment by following all safety protocols and procedures.
  • Operated hand trucks, pallet jacks, and forklifts to move materials.

Front Desk Receptionist

Ploy
Auckland, New Zealand
05.2009 - 08.2011
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with scheduling appointments for clients and visitors.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Education

High School Diploma -

Kaimuki High School
Honolulu, HI
05-2016

High School Diploma -

Education Achcievement (NCEA)
Auckland, New Zealand
09-2008

Skills

  • Picking and processing
  • Warehouse Software Systems
  • Inventory Level Adjustments
  • Shipping and packaging
  • Quality Assurance
  • Product identification
  • Attention to Detail
  • Account updating
  • Call Management
  • Scheduling
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Customer Service
  • Credit card payment processing
  • Microsoft Office Suite
  • Research
  • Problem Resolution
  • Call Center Operations
  • Microsoft Excel
  • Active Listening
  • System implementation
  • Receiving support
  • 10-Key
  • Prioritization
  • Administrative Support

Languages

English
Full Professional

Timeline

Warehouse Assistant

Amazon
06.2019 - 11.2020

Parcel Handler

UPS
04.2018 - 10.2018

Front Desk Receptionist

Ploy
05.2009 - 08.2011

High School Diploma -

Kaimuki High School

High School Diploma -

Education Achcievement (NCEA)

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Olivia Tavake