Olivia Tavake
Aurora,CO
Summary
- Customer Service Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
- Warehouse Assistant Dedicated professional trained in picking, packing and shipping orders. Delivers reliable service against daily targets with superior work ethic and team-oriented mindset. Successful at supporting accomplishments and maintaining safety standards.
- Productive Warehouse Assistant offers top skills in stock and good movement, heavy equipment operations and product packaging and labeling. Maintains accurate, thorough records and consistently adheres to delivery schedules. Meets targeted goals to increase company profitability.
•Skilled professional with strong background in hands-on support roles. Expertise in assisting with various tasks, ensuring efficiency and productivity. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering quality results, with strengths in organization, problem-solving, and multitasking.
Professional helper committed to high standards and achieving results. Extensive experience in support roles with focus on efficiency and reliability. Known for strong team collaboration and adaptability to changing needs, consistently delivering dependable assistance. Expertise in problem-solving and effective communication, enhancing operational success.
Overview
16
16
years of professional experience
Work History
Storeroom Helper
Gate Gourmet
02.2025 - Current
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
- Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
- Used equipment properly to avoid workplace hazards or injuries.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
- Loaded and unloaded construction materials to prepare for use in construction.
- Enhanced safety on job site by rigorously following safety protocols and conducting regular equipment checks.
Warehouse Assistant
Amazon
06.2019 - 11.2020
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
Parcel Handler
UPS
04.2018 - 10.2018
- Unloaded parcels from delivery trucks and sorted them into designated bins.
- Scanned incoming packages to record their arrival in the system.
- Verified accuracy of labels, barcodes, and other information on parcels.
- Operated forklifts, pallet jacks, and other equipment to move large shipments.
- Inspected parcels for signs of damage before accepting them into the warehouse.
- Maintained a safe working environment by following all safety protocols and procedures.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
Front Desk Receptionist
Ploy
05.2009 - 08.2011
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Skills
- Picking and processing
- Warehouse Software Systems
- Inventory Level Adjustments
- Shipping and packaging
- Quality Assurance
- Product identification
- Attention to Detail
- Account updating
- Call Management
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Customer Service
- Credit card payment processing
- Microsoft Office Suite
- Research
- Problem Resolution
- Call Center Operations
- Microsoft Excel
- Active Listening
- System implementation
- Receiving support
- 10-Key
- Prioritization
- Administrative Support
- Active learning
- Teamwork and collaboration
- Attention to detail
- Flexible schedule
- Flexibility
- Punctual and reliable
- Basic math
- Stress tolerance
- Safety procedures
- Equipment maintenance
- Manual dexterity
- Preventive Maintenance
Task prioritization
Languages
English
Native or Bilingual
Education and Training
- Instructional Design: Developing curricula and materials that align with learning goals.
- Teaching and Facilitation: Clearly presenting information, guiding group learning, and adapting methods to different learning styles.
- Assessment and Evaluation: Designing tests, evaluating learner progress, and improving learning experiences based on feedback.
- Technology Skills: Utilizing presentation software, learning management systems, and virtual reality tools.
- Communication: Explaining complex concepts clearly and listening to understand the needs of the learners.
- Leadership: Inspiring and motivating trainees to achieve their learning goals.
- Problem-Solving: Addressing challenges and adapting teaching strategies when issues arise.
Timeline
Storeroom Helper
Gate Gourmet
02.2025 - Current
Warehouse Assistant
Amazon
06.2019 - 11.2020
Parcel Handler
UPS
04.2018 - 10.2018
Front Desk Receptionist
Ploy
05.2009 - 08.2011