Olivia Taylor
Fort Irwin,CA
Summary
Motivated hospitality enthusiast with 6 years of experience in front desk operations, sales, and event coordination. Strong background in customer service. Able to work independently or with a team. Able to adapt to different work environments. Resourceful and well-organized. Capable of taking on a leadership role.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Hotel Murano
Tacoma, WA
04.2021 - 09.2021
- Managed workflow
- Training of new hires
- Provided efficient check in and check out procedures
- Helping to resolve employee issues and disputes.
Hotel Sales Manager
Carlsbad Inn Beach Resort
Carlsbad, CA
10.2018 - 11.2019
- Achieved pre-determined sales goals for business and group travel
- Organized social, wedding, and corporate events
- Negotiated contractual agreements for guest rooms and event space rental
- Daily monitor of website rates and availability
Revenue / Event Coordinator
Carlsbad Inn Beach Resort
Carlsbad, CA
07.2017 - 11.2019
- Create incentives and promotions to expand revenue
- Monitor websites rate and availability
- Knowledge of utilizing inventory management tools such as Booking Button, Siteminder, Regatta, and Hotels tonight
- Thorough communication with key hotel departments to ensure team success with all group programs
Guest Service Agent
Carlsbad Inn Beach Resort
Carlsbad, CA
01.2015 - 07.2017
- Provided efficient check in and check out procedures
- Handled multi-line switchboards
- Punctual and resourceful
- Experience with SPI, Touchpoint, and Synergy
- Handled internal and external guest issues
Skills
- Excellent Communications Skills
- Friendly
- Outgoing
- Microsoft Office
- Social Media
- Cashier
- Sales
- Marketing
- Advertising
Timeline
Front Office Supervisor
Hotel Murano
04.2021 - 09.2021
Hotel Sales Manager
Carlsbad Inn Beach Resort
10.2018 - 11.2019
Revenue / Event Coordinator
Carlsbad Inn Beach Resort
07.2017 - 11.2019
Guest Service Agent
Carlsbad Inn Beach Resort
01.2015 - 07.2017
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