Olivia Tesfai
Charlottesville,VA
Summary
Dynamic professional with extensive experience in food service and customer relations. Proven expertise in staff training and food safety compliance, enhancing operational efficiency. Recognized for exceptional customer service and effective time management, consistently fostering a positive environment and achieving high satisfaction levels.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Bread Baker
Wegmans Food Markets
Charlottesville, USA
05.2025 - Current
- Adjusted oven temperatures to achieve optimal baking results, humidity, or conveyor speeds based on observation of baked product color.
- Implemented product rotation practices to enhance freshness and reduce waste.
- Maintained clean, organized work area to uphold food safety standards
Assistant Manager
PVCC Cafe & Deli
Charlottesville, USA
07.2023 - 06.2025
- Resolved customer complaints promptly, maintaining high customer service levels
- Managed cash handling procedures, including opening/closing registers and reconciling discrepancies
- Conducted regular inventory checks to ensure accurate stock levels and reduce shrinkage
Lead Key Holder
Cold Stone Creamery
Charlottesville, USA
05.2022 - 08.2023
- Monitored cash handling, replenishment, merchandising, and stockroom organization to ensure compliance with company standards and improve operational efficiency.
- Trained and mentored new staff on service techniques and product knowledge to enhance customer service.
- Facilitated communication among management team, store associates, vendors, and corporate offices to streamline operations.
Associate Trainer
Panera Bread
Charlottesville, USA
05.2019 - 01.2022
- Conducted hands-on training sessions for new hires in food preparation techniques.
- Evaluated staff performance and provided constructive feedback for improvement.
- Implemented safety protocols to maintain a clean and safe cooking environment.
Education
Associate's degree - General Studies
Piedmont Virginia Community College
Charlottesville, VA05-2025
Skills
- Food safety standards
- Staff training
- Cash handling
- Customer service
- Time management
- Computer literacy
Certification
- Driver's License
- CPR Certification
Timeline
Bread Baker
Wegmans Food Markets
05.2025 - Current
Assistant Manager
PVCC Cafe & Deli
07.2023 - 06.2025
Lead Key Holder
Cold Stone Creamery
05.2022 - 08.2023
Associate Trainer
Panera Bread
05.2019 - 01.2022
Associate's degree - General Studies
Piedmont Virginia Community College