Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Nguyen

Phoenix,AZ

Summary

Proven to enhance customer satisfaction and store sales, I am a quick-learning customer liaison cashier with a strong work ethic and exceptional customer service skills. Skilled in cash handling and POS system operation, I excel in maintaining efficiency and accuracy under pressure, contributing significantly to team goals with a focus on results and customer experience.

Overview

20
20
years of professional experience

Work History

Front End Cashier

Albertsons
02.2024 - 08.2024
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.

Overnight Stocker

Walmart
03.2023 - 02.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Customer Service Cashier

Chevron
02.2018 - 02.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

High School Diploma -

Cajon High School
San Bernardino, CA
05.2004

Skills

  • Quick Learner
  • Strong Work Ethic
  • Excellent customer service
  • Patience and Empathy
  • Customer Service
  • Cash handling expertise
  • Shelf Stocking
  • Cash Register Operation
  • Professional Appearance
  • Efficient Checkout Process
  • Credit card transactions
  • Display Setup
  • ID Verification
  • Point-of-sale system operation
  • Handling Complaints
  • Cleanliness and hygiene
  • Scanner operation
  • Fraud prevention
  • Cash Management
  • Currency counting
  • Basic math proficiency
  • Accurate Money Counting
  • Payment Processing
  • Receipt Issuing
  • Price Verification
  • Building rapport
  • Store Policies Familiarity
  • Promotion Understanding
  • POS System Operation
  • Upselling strategies
  • Loss prevention awareness
  • Liquor regulations and compliance
  • Store Promotions
  • Cross-selling techniques
  • Adaptable and Flexible
  • Customer Assistance
  • Problem-Solving
  • Cash Handling

Timeline

Front End Cashier

Albertsons
02.2024 - 08.2024

Overnight Stocker

Walmart
03.2023 - 02.2024

Customer Service Cashier

Chevron
02.2018 - 02.2023

High School Diploma -

Cajon High School

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Olivia Nguyen