Olivia Thompson

Des Moines,IA

Summary

Driven Sales Specialist with 7+ years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Overview

years of professional experience

Certification

Work History

Insurance Sales Specialist

American Family Insurance

09.2016 - Current

Used a number of programs daily including but not limited to Microsoft, Excel, Apex, Mainframe and Salesforce.
Developed relationships with current clients to ensure customer satisfaction and policy retention.
Created customized presentations outlining the benefits of various insurance packages for prospects.
Educated customers on the importance of having sufficient coverage levels for their individual needs.
Followed up with clients regularly to review existing policies and discuss additional options available.
Provided ongoing support throughout the claims process from initial filing through settlement resolution.
Advised clients on best practices for minimizing risk exposure through proper insurance coverage.

Security Officer

Securitas Security Services USA

06.2014 - 09.2016

Improved overall security by conducting regular patrols and monitoring surveillance systems.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Education

High School Diploma -

Ankeny High School

Ankeny, IA

05.2012

Skills

Customer Needs Assessment
Customer Retention
Policy Management Expertise
Consultative Sales Techniques
Telephone Etiquette
CRM Software Usage
Multitasking Abilities
Customer Service

Team Training and Development
Appointment Management
Marketing
Sales Techniques
Empathy Display
Interpersonal Skills
Social Media Savvy
Conflict Resolution