Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Thompson

Wilson

Summary

Compassionate and dependable professional seeking an entry-level position as a Teacher’s Aide or School Support Staff. Experienced in assisting children through volunteer work and leveraging strong organizational, communication, and problem-solving skills developed over 10 years in Automotive industry. Includes 4 years of office secretary work title paper work and accounts receivables and 6 years of automotive Service and parts advisory. all includes high standards of customer service skills and building customer trust through relations

Overview

10
10
years of professional experience

Work History

Service Advisor

Jeremy Hodge Chevy GMC
06.2025 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Service Advisor

Red River Nissan
11.2024 - 06.2025
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Receptionists,Title Clerk, Parts Consultant

Fenton Motor Group - Patriot Chevy GMC - Patriot Honda
03.2015 - 05.2024
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Communicated with customers to resolve common title issues.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Handled all customer service issues quickly to maintain high satisfaction levels.

Education

High School Diploma -

Murray State Higher Ed
Ardmore

High School Diploma -

Dickson
Dickson, OK
04-2013

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Strong work ethic
  • Excellent communication
  • Goal-oriented mindset
  • Records management
  • Inventory Management
  • Handle High stress environments
  • Little details matter

Timeline

Service Advisor

Jeremy Hodge Chevy GMC
06.2025 - Current

Service Advisor

Red River Nissan
11.2024 - 06.2025

Receptionists,Title Clerk, Parts Consultant

Fenton Motor Group - Patriot Chevy GMC - Patriot Honda
03.2015 - 05.2024

High School Diploma -

Murray State Higher Ed

High School Diploma -

Dickson

Similar Profiles

CREATE PROFILE