Olivia Thornton
Burleigh Heads,QLD
Summary
Reliable, safety-focused individual with strong customer service and practical support skills, remaining calm under pressure. Experienced in aged care, individual and disability support, leadership, customer service, and lifesaving roles. CPR and First Aid certified with proven emergency response ability. Works well independently or in a team. Holds Blue and Yellow Cards, supporting work with children and people with disability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NDIS Individual Support Worker
AAA Care
Gold Coast
03.2026 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided emotional support and companionship to enhance clients' quality of life.
- Supported clients in maintaining personal interests or hobbies, fostering a sense of purpose and engagement.
- Communicated effectively with family members regarding updates on client status, concerns, or achievements.
- Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
Care Assistant
Thornton Care
Thornton Cleveleys
10.2022 - 09.2024
- Delivered compassionate care to clients, prioritizing comfort and well-being during daily activities.
- Assisted with all aspects of personal care whilst respecting the clients dignity.
- Encouraged independence within daily routines where possible.
- Collaborated with healthcare professionals to develop and implement individualized care plans and make
- Monitored equipment usage in safe environments. Assisted in verifying equipment expiry dates, including hoists. Supported compliance with safety regulations.
- Monitored and followed care plans to facilitate effective treatment and enhance patient outcomes.
- Oversaw client information management and activity documentation.
- Coordinated end-of-life care services to support patients and families during critical transitions.
- Addressed and resolved challenging behaviours to foster a positive and safe environment.
- Monitored and delivered prescribed medications, maintaining accurate records for patient safety.
- Assisted in food hygiene practices, supported preparation of diet plans tailored to individual nutritional needs. Aided in feeding assistance for individuals requiring additional support.
- Administered comprehensive in bed care to ensure patient comfort and safety.
- Assisted in organizing activities to promote mental engagement and simulation exercises. Contributed to enhancing cognitive skills through structured activities.
- Assisted families and visitors with inquiries and support. Facilitated smooth communication between visitors and staff
- Gave detailed client and general shift updates changeover staff to ensure a smooth shift hangover
Supervisor / Climbing Instructor
Coomera Westfield
Coomera, QLD
11.2024 - Current
- Supervised daily operations, ensuring team adherence to company policies and procedures.
- Trained new staff on operational standards and customer service standards
- Resolved customer inquiries and complaints
- Completed store opening and closing procedures and balanced tills
- Conducted equipment inspections to ensure safety standards were consistently met.
- Implemented risk management strategies to minimize accidents during sessions.
Education
Btech Level 3 Diploma- Heath And Social Care - Care
Blackpool & Fylde College
Bispham, UKSkills
- Decision-making
- Safety protocols
- Verbal and written communication
- Documentation and reporting
- Risk management
- Problem-solving
- Multitasking
- Time management
- Excellent communication
- Adaptability and flexibility
- Organizational skills
- Problem resolution
- Reliability
- Adaptability
- Task prioritization
- Problem-solving abilities
- Teamwork
Certification
- FIRST AID
- CPR
- AED
- RSA
- Yellow & Blue cards
Timeline
NDIS Individual Support Worker
AAA Care
03.2026 - Current
Supervisor / Climbing Instructor
Coomera Westfield
11.2024 - Current
Care Assistant
Thornton Care
10.2022 - 09.2024
Btech Level 3 Diploma- Heath And Social Care - Care
Blackpool & Fylde College