Olivia Thurman

Dr. Ernest Rehnke

St. Petersburg, FL

11.2014 - 05.2019

Maintained current and accurate medical records for over [unsure of number of] patients.
Enhanced office efficiency by handling 80+ callers per day.
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Completed clerical duties and tasks for clinic administration.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Scheduled, rescheduled and handled cancelled appointments for patients.
Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing cleanliness.