Olivia Tolle
Portland,OR
Summary
High-energy candidate with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver.
Overview
18
18
years of professional experience
Work History
Freight Clerk
New Seasons Market
07.2022 - Current
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained current knowledge of store promotions to enable necessary items are adequately stocked.
- Learned duties for various positions and provided backup at key times, such as writing orders when leadership is not available.
- Took initiative to learn aspects of the department that are not inherently part of the job description.
- Worked to maintain good attendance in spite of a difficult schedule.
- Assisted customers by helping them find items, ensuring a pleasant customer experience and remembering regular customers.
- Received, sorted and processed incoming stock and materials to prepare for promotions and stocking.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
Delivery Driver
Grubhub
11.2019 - 06.2022
- Delivered orders to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs, such as business meetings.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Department Manager
Fred Meyer
08.2018 - 09.2019
- Responsible for all aspects of running the department including hiring, training, scheduling, team building, purchasing, accurate inventory counts and budget management
- Conceived, developed and executed innovative initiatives that reduced costs, optimized efficiency and maximized profit
- Liaised between the department and upper management
- Demonstrated history of maintaining high employee morale with excellent retention
- Friendly, supportive and enthusiastic team player
- Increased sales by 10-20%
- Reduced shrink by 5-10%, enabling department to rise to the top 5 in district
- Development of employees that were working toward management
- Responsible for implementing new programs set out by upper management or the company
- Coached employees on excellent customer service, focusing on friendliness and efficiency
- Worked diligently to improve department's cleanliness, shown through excellent results with EcoLab
Prepared Foods Clerk
New Seasons Market
08.2015 - 05.2018
- Increased sales by 10%
- Trained 25-30 employees in 2.5 years with positive reinforcement and respectful, encouraging coaching
- Developed and implemented creative displays
- Utilized accepted standards for merchandising, stocking and storing products
- Set and achieved goals for professional development, including buying, training, management techniques and merchandising
- Provided personalized customer service
- Advised customers on new products and pairing recommendations
- Maintained regular and consistent attendance and punctuality
Assistant Department Manager
Fred Meyer
08.2013 - 08.2015
- Trained 20 employees in 2 years
- Conducted successful department and sales floor audits
- Maintained regular and consistent attendance and punctuality
- Consistently expanded personal knowledge of all operations
- Educated coworkers and customers about new products
- Set and achieved goals for professional development, including ordering knowledge, management techniques and development of employees
Barista
Starbucks
10.2007 - 03.2013
- Trained staff in all basic operations
- Developed and produced marketing artwork
- Responsible for opening and closing duties
- Maintained a professional appearance for all work and public areas
- Completed multiple tasks efficiently and in a timely manner
- Utilized standards for merchandising, stocking and storing product
- Encouraged customer loyalty through extraordinary customer service
- Kept regular and consistent attendance and punctuality
Education
BA - History
Portland State University
Portland, Oregon12-2009
Skills
- Effective communicator
- MS Suite adept
- Highly organized
- Detail oriented
- Exceptional memory
- Team builder
- Successful trainer
- Quick learner
- Adaptive and creative
- Culturally aware
- Pallet jack usage
- Visual merchandising
Accomplishments
- Western Undergraduate Exchange Scholarship
- Dean's List Winter Term 2009
- Graduated 3.8 GPA
Timeline
Freight Clerk
New Seasons Market
07.2022 - Current
Delivery Driver
Grubhub
11.2019 - 06.2022
Department Manager
Fred Meyer
08.2018 - 09.2019
Prepared Foods Clerk
New Seasons Market
08.2015 - 05.2018
Assistant Department Manager
Fred Meyer
08.2013 - 08.2015
Barista
Starbucks
10.2007 - 03.2013
BA - History
Portland State University
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